Senior Program Manager, Venues

We're looking for an experienced Senior Program Manager to join our Central Operations team.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

We are looking for a strategic and impact-driven Senior Program Manager to lead the global growth and performance of Bolt's Global Venues program. Venues include high-density locations such as shopping centres, stadiums, transport hubs, tourist attractions and large event spaces across Bolt's global footprint.

This role focuses on building the long-term strategy, developing scalable playbooks and coordinating execution across local and central teams to improve rider experience, operational excellence, profitability and category performance at Venues. You will bring structure to a developing use case ensuring global consistency while enabling local teams to execute confidently and efficiently. You will also own the global business performance of the Venues vertical end-to-end ensuring strong growth, healthy marketplace operations and disciplined cost management. 

This is a high-visibility role at the intersection of strategy, operations, pricing and cross-functional execution ideal for someone who thrives in fast-moving environments and enjoys shaping an emerging program into a scalable, defensible growth engine

Main tasks and responsibilities:

• Owning the global performance of the Venues program, including GMV, CM, marketplace health, category mix, cost discipline, and rider experience.
• Building and evolving the global Venues strategy, including venue prioritisation, clustering, and the long-term roadmap for expansion.
• Driving execution of Venues initiatives across Product, Analytics, Pricing, Growth, CRM, B2B, Partnerships, Public Policy, and Local Ops.
• Improving marketplace health at priority venues, driving clear improvements in acceptance, cancellations, wait times, and operational reliability.
• Identifying opportunities to improve rider visibility, discoverability, and experience at Venues, collaborating closely with Product and Marketing.
• Working with Partnerships, B2B, and Marketing teams to support venue-level collaborations, access agreements, and co-branded opportunities.

About you:

• You have a minimum of 7 years of experience in program management or a related field.
• You have demonstrated expertise in a relevant program area.
• You have a proven track record of successfully delivering complex programs on time and within budget.
• You have strong leadership and interpersonal skills.
• You have excellent communication and collaboration skills.
• You have strong analytical and problem-solving skills.
• You are proficient in project management methodologies and tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

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