CS Program Manager

4 days ago

Tallinn, Harjumaa, Estonia Bolt Full time €90,000 - €120,000 per year

We are looking for a great CS Program Manager to join our Customer Support team.

About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About The Role
The CS Program Manager is responsible for shaping and leading CS cross-functional programs and projects (including, but not limited to, Service improvement, Cross-functional, Innovation / transformation and Technology initiatives). The role must ensure delivery to time / cost / quality objectives and will manage risks, issues, assumptions and dependencies. Ideally the role holder will be experienced with project management tools and will have or be working towards a formal project management qualification.

Main tasks and responsibilities:

  • Scope and document programs including any required business case.
  • Maintain program documentation and supporting content including a business and any technical requirements, project plan, RAID log, resource tracker etc.
  • Run appropriate governance and management meetings to maintain progress to plan. Will be able to take independent decisions when necessary to minimise risk or financial impact.
  • Deliver program outcomes within agreed time, cost and quality criteria.
  • Provide regular reports (at least weekly) on progress of all programs within their portfolio.
  • Act as a CS SME within defined areas of expertise as needed (for example in contributing to requirements or solutions).

About you:

  • You have 3-5 years of experience in programme or project management, ideally in Customer Support or another customer-facing, fast-paced organisation.
  • You are skilled in shaping and driving cross-functional initiatives (from service improvement to technology change) with strong ownership and accountability.
  • You are s structured communicator and stakeholder manager, confident aligning diverse teams (Ops, Experience, Enablement, Product, Legal, etc.) to deliver outcomes.
  • You are comfortable working with project management tools (e.g. Jira, Confluence, Sheets, Gantt/roadmaps) and applying frameworks like RACI, RAID logs, and governance routines.
  • You are highly organised and resilient under ambiguity with the ability to switch between multiple projects, set priorities, and keep momentum under pressure.
  • You are a pragmatic, hands-on problem solver with a strong understanding of Customer Support processes, who thrives in environments that require adaptability, change management, and clear documentation.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

  • Accelerate your professional growth with unique career opportunities.
  • Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
  • Take care of your physical and mental health with our wellness perks.
  • Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
  • Connect with colleagues at annual company events and smaller team gatherings.
  • Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
  • Some perks may differ depending on your location and role.

  • Customer Support Online Presence Program Manager

    2 days ago

    Tallinn, Harjumaa, Estonia Bolt Full time €90,000 - €120,000 per year

    We're looking for a Social Media & Online Presence Program Manager to lead how Bolt manages customer support across public-facing digital platforms (social media, app stores, review sites). You'll design and oversee workflows, tools, and performance tracking while working closely with PR, Marketing, Policy, and Operations. This role is key to ensuring fast,...

  • Customer Support Online Presence Program Manager

    2 days ago

    Tallinn, Harjumaa, Estonia Bolt Technology Full time €40,000 - €80,000 per year

    .We're looking for a Social Media & Online Presence Program Manager to lead how Bolt manages customer support across public-facing digital platforms (social media, app stores, review sites). You'll design and oversee workflows, tools, and performance tracking while working closely with PR, Marketing, Policy, and Operations. This role is key to ensuring fast,...

  • Loyalty Program Product Manager

    1 week ago

    Tallinn, Harjumaa, Estonia Iute Group Full time €40,000 - €80,000 per year

    Who we areIute Group is a fast-growing fintech company founded in 2008 in Estonia and operating in Albania, Moldova, North Macedonia, and Bulgaria. We provide consumer finance, payments, banking, and insurance services with a mission to deliver an outstanding personal finance experience – powered by technology and elevated by the human touch.About The...

  • Early Careers Program Manager

    7 days ago

    Tallinn, Harjumaa, Estonia Bolt Technology Full time €24,000 - €156,000 per year

    ..Join our Talent Acquisition team as we launch a dedicated Early Career function to strengthen Bolt's university partnerships and scale our internship and graduate programs. You'll be at the forefront of building the next generation of talent, designing and delivering initiatives that attract, develop, and inspire early career professionals while...

  • Senior Program Manager, Vehicle Financing

    1 week ago

    Tallinn, Harjumaa, Estonia Bolt Full time €60,000 - €120,000 per year

    We're looking for an experiencedSenior Program Managerto join our Central Operations team.About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour,...

  • Support Specialist

    4 days ago

    Tallinn, Harjumaa, Estonia Wallester Full time €40,000 - €55,000 per year

    About UsWallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers...

  • Customer Success Specialist

    4 days ago

    Tallinn, Harjumaa, Estonia Hykell Full time €1,500 - €1,900 per year

    Hykell is offering a spot for aCustomer Success Specialistto support our growing customer base. We help companies manage their cloud costs more effectively, and you'll play a key role in ensuring our clients get the most value from our services.What you will doOwn a book of customers, lead onboarding, training, and success planningRespond to inquiries in...

  • Payments Coordinator

    4 days ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €104,000 - €130,878 per year

    The Job in a NutshellAs a Payments Coordinator, you'll manage all PSP-related matters in close collaboration with internal teams, external partners, and our Estonia-based Payments team. Acting as the main liaison for our PSP portfolio, you'll drive initiatives, resolve escalations, and turn data and feedback into platform improvements that enhance...

  • CRM Manager

    6 hours ago

    Tallinn, Harjumaa, Estonia RISK Full time €40,000 - €60,000 per year

    Company Description At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we're the trailblazers venturing into the unexplored.Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace...

  • Business Development Senior Manager, Border Management

    4 days ago

    Tallinn, Harjumaa, Estonia SITA Full time €60,000 - €90,000 per year

    WELCOME TOSITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs...