Customer Success Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia Hykell Full time €1,500 - €1,900 per year

Hykell is offering a spot for a
Customer Success Specialist

to support our growing customer base. We help companies manage their cloud costs more effectively, and you'll play a key role in ensuring our clients get the most value from our services.

What you will do

  • Own a book of customers, lead onboarding, training, and success planning
  • Respond to inquiries in English and Estonian
  • Monitor health (usage, NPS, support signals) and act on risks/opportunities
  • Run QBRs, map stakeholders
  • Maintain accurate notes, timelines and forecasts
  • Meet/exceed targets: retention %, gross revenue retention
  • Guide clients through onboarding and nurture existing cooperation
  • Work closely with our technical team to resolve issues
  • Help identify customer needs and share feedback internally

What we are looking for

  • Clear and confident communication (written and verbal) in
    English and Estonian
  • Comfortable with data: you can read dashboards and turn insights into action.
  • Tools: CRM and CS platform
  • Interest in
    cloud technologies

and willingness to learn
- Ideally an IT degree or understanding of IT
- Proactive, organised and comfortable working independently

What we offer

  • Salary between
    1500–1900 EUR gross
  • Working hours 10-17, however flexible timeplanning is possible
  • Remote work
  • A chance to grow with a company that values initiative
  • Supportive environment to develop technical and professional skills

If you're curious about cloud, motivated to learn, and want to be part of a team where your impact is visible from day one, we'd love to hear from you.

Apply by sending your CV and a short cover note to

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