Customer Service Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia CMA CGM Full time €35,000 - €55,000 per year

Job description:

We at CMA CGM Estonia are now looking for a
Customer Service Specialist
to join our team.

Your role

As customer service specialist, you will play a key role in creating high-quality customer service for our clients. This is a permanent, full-time position. You will join a six-person customer service team. Here's how your future manager describes the team:

"Our Customer Service team thrives on collaboration, positivity, and a shared passion for shipping. We're not just colleagues; we're supportive friends who celebrate wins together and tackle challenges with a can-do attitude. If you're looking for a team where your ideas are valued, your growth is encouraged, and every day brings a sense of purpose, you'll feel right at home with us."

What are you going to do?

You will work with versatile tasks related to export and import customer service for deep sea and short sea clients. For example, you will:

  • coordinate customers' transport orders and demanding documents
  • support customers in their various inquiries, investigate and solve problem cases related to transportation
  • implement and develop customer relationships
  • handle dangerous goods and other special cargo shipments
  • apply country- and port-specific rules and regulations
  • coordinate with CMA CGM's global network whenever needed

Who are we looking for?

Our ideal candidate for this role has:

  • previous experience in customer service work from shipping or logistics industry
  • relevant degree in logistics, supply chain management or another related field
  • sense of responsibility and ability to work both with accuracy and efficiency
  • great teamwork and communication skills, and a positive approach to work
  • ability to solve problems, even in rather complex situations
  • English and Estonian language skills to communicate fluently with our local and global stakeholders.
  • good IT skills (MS Office) and ability to learn new IT systems.

To apply
, send your application and CV together with your salary request
in English
as soon as possible, but latest by We will review applications already during the application period and move forward in the process as soon as a suitable applicant is found.

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