Customer Service Specialist

1 week ago

Tallinn, Harjumaa, Estonia CMA CGM Full time €35,000 - €55,000 per year

Job description:

We at CMA CGM Estonia are now looking for a
Customer Service Specialist
to join our team.

Your role

As customer service specialist, you will play a key role in creating high-quality customer service for our clients. This is a permanent, full-time position. You will join a six-person customer service team. Here's how your future manager describes the team:

"Our Customer Service team thrives on collaboration, positivity, and a shared passion for shipping. We're not just colleagues; we're supportive friends who celebrate wins together and tackle challenges with a can-do attitude. If you're looking for a team where your ideas are valued, your growth is encouraged, and every day brings a sense of purpose, you'll feel right at home with us."

What are you going to do?

You will work with versatile tasks related to export and import customer service for deep sea and short sea clients. For example, you will:

  • coordinate customers' transport orders and demanding documents
  • support customers in their various inquiries, investigate and solve problem cases related to transportation
  • implement and develop customer relationships
  • handle dangerous goods and other special cargo shipments
  • apply country- and port-specific rules and regulations
  • coordinate with CMA CGM's global network whenever needed

Who are we looking for?

Our ideal candidate for this role has:

  • previous experience in customer service work from shipping or logistics industry
  • relevant degree in logistics, supply chain management or another related field
  • sense of responsibility and ability to work both with accuracy and efficiency
  • great teamwork and communication skills, and a positive approach to work
  • ability to solve problems, even in rather complex situations
  • English and Estonian language skills to communicate fluently with our local and global stakeholders.
  • good IT skills (MS Office) and ability to learn new IT systems.

To apply
, send your application and CV together with your salary request
in English
as soon as possible, but latest by We will review applications already during the application period and move forward in the process as soon as a suitable applicant is found.

  • Customer Service Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia CMA CGM Full time €35,000 - €55,000 per year

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Service Specialist/Logistics Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia CMA CGM Full time €45,000 - €55,000 per year

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Spanish Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Sisu Group Full time €104,000 - €130,878 per year

    Sisu Group is a fast-growing iGaming startup with over 150 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences - In 2024, and were successfully launched. Backed by €21M in secured funding, the majority of our...

  • Customer Success Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Hykell Full time €1,500 - €1,900 per year

    Hykell is offering a spot for aCustomer Success Specialistto support our growing customer base. We help companies manage their cloud costs more effectively, and you'll play a key role in ensuring our clients get the most value from our services.What you will doOwn a book of customers, lead onboarding, training, and success planningRespond to inquiries in...

  • Securities Services Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Luminor Group Full time €104,000 - €130,878 per year

    Join our team as a Securities Services Specialist Yes, you can That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. Whoever you are, and whatever your role is, with Luminor you will get a...

  • Finnish-Speaking Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia SISU GROUP Full time €40,000 - €60,000 per year

    Sisu Group is a fast-growing iGaming startupwith over150 team membersand offices in Tallinn and Malaga.We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences-In 2024,andwere successfully launched.Backed by €21M in secured funding, the majority of our company is...

  • Customer Service Manager

    1 week ago

    Tallinn, Harjumaa, Estonia Linde Europe Full time €40,000 - €55,000 per year

    Customer Service Manager - SwedenWhat You Will Enjoy DoingYou will lead, motivate, and oversee the customer service team to deliver exceptional service quality while fostering a positive and collaborative work environment In this role, you will develop and implement customer service strategies and policies to enhance satisfaction, loyalty, and consistency...

  • Customer Service Manager

    1 week ago

    Tallinn, Harjumaa, Estonia Linde Full time €45,000 - €55,000 per year

    What you will enjoy doing You will lead, motivate, and oversee the customer service team to deliver exceptional service quality while fostering a positive and collaborative work environment In this role, you will develop and implement customer service strategies and policies to enhance satisfaction, loyalty, and consistency across all customer touchpoints ...

  • Customer Service Representative

    1 week ago

    Tallinn, Harjumaa, Estonia Hilti Baltics Full time €45,000 - €60,000 per year

    WHAT'S THE ROLE?We're looking for Customer Service Representative who will start career in Hilti team. Working time weekdays only).This is no ordinary team. Our people come from all different backgrounds with a dedication to high performance, consistent results and exceptional customer service.WHO IS HILTI?At Hilti, we are a passionate global team committed...

  • Customer Service and Logistics oordinator

    1 week ago

    Tallinn, Harjumaa, Estonia Puratos Full time €35,000 - €55,000 per year

    CUSTOMER SERVICE AND LOGISTICS COORDINATOR Your MissionWhat You Will DoTake care about customer orders and manage deliveries Manage invoicing and credit notes Handle quality complaints Support Sales with customer follow-up and other sales activities as seminars and meetings What We Expect From YouCustomer focused - a natural in customer service, willing...