Customer Service Representative

7 days ago

Tallinn, Harjumaa, Estonia Cross Border Talents Full time €25,000 - €30,000 per year

About the Role

We are looking for a Hebrew-speaking Customer Service Representative to join our international team in Estonia. You will support customers by handling inquiries, resolving issues, and ensuring a seamless service experience. This is a fully remote role within Estonia, giving you flexibility while working in a professional, customer-focused environment.

Key Responsibilities
  • Respond to customer inquiries in Hebrew via phone, email, and chat.
  • Provide accurate, efficient, and empathetic support.
  • Troubleshoot and resolve customer issues promptly.
  • Escalate complex cases to internal teams when necessary.
  • Maintain high standards of customer service in line with company procedures.
Requirements
  • Language skills:
    • Native or C1/C2 level in Hebrew.
    • Minimum B2 level in English (written and verbal).
  • Full-time availability.
  • Excellent communication and problem-solving skills.
  • Strong customer service orientation with attention to detail.

Important:
If you are moving from abroad, you must confirm "Yes, I will be moving on my own" or "I don't need relocation support."

What We Offer
  • Full-time contract.
  • Competitive salary package.
  • Bonus of €100 gross per month (based on KPI fulfillment).
  • Paid work on bank holidays.
  • Training and ongoing support for professional growth.

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