Customer Experience Advocate

2 weeks ago

Tallinn, Harjumaa, Estonia beBeeJob Full time $40,000 - $80,000

Are you looking for a role that will allow you to grow professionally and make a real impact in the world of technology?

">

As a Customer Support Consultant, you will be part of a global team that provides secure technical, customer support, and CX services for tech companies around the globe.

Our team works with clients from over 30 countries and speaks over 60 languages, creating a dynamic and inclusive environment that values diversity and promotes equal opportunities.

We are an industry leader in premium outsourced customer support, having grown from our roots since 2010 to now have 8 hubs around the world. Our approach is centered around treating our team members like our clients, providing them with unlimited care, an individual approach, and a positive experience.

Key responsibilities include:

  • Providing exceptional customer support via email and other channels;
  • Processing account seizures in a timely and compliant manner;
  • Providing information on loan terms, account details, and legal matters;
  • Managing tickets and workflows using Zendesk and Jira;
  • Maintaining clear and structured case documentation;
  • Collaborating with internal teams to ensure efficient issue resolution;
  • Meeting team KPIs and staying up-to-date with cutting-edge technology;
  • Securely handling customers' sensitive information.

To succeed in this role, you should possess:

  • Excellent English and German skills (C1 for both spoken and written);
  • Experience in customer support;
  • A background in banking, legal, or financial services;
  • A solid understanding of GDPR and data privacy standards;
  • Proficiency in using Zendesk and Jira;
  • Strong analytical and research skills;
  • Attention to detail and reliability when handling sensitive or legal information;
  • A positive and responsible attitude.

Bonuses for referring friends and paid training are also part of our benefits package. You can work fully remote and enjoy a fixed schedule from 9 AM - 6 PM CET, allowing you to maintain a good work-life balance.

Join us in shaping the future of tech support

  • Azure Cloud Solutions Architect

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeCloudArchitect Full time €90,000 - €120,000

    Cloud Technical Architect Role OverviewWe are seeking an experienced Cloud Technical Architect to join our team. The successful candidate will be responsible for designing and implementing Azure solutions for clients, ensuring architectural governance is maintained and driving innovation through code development and automated deployments.The ideal candidate...

  • Piraeus Customer Support Representative

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeCustomerSupport Full time €1,800 - €2,500

    Customer Support AdvisorWe are seeking a highly skilled Customer Support Advisor to join our team in Piraeus, Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via various channels.Key Responsibilities:Respond to customer inquiries and provide timely resolutions via phone, email,...

  • Remote Finnish Language Customer Support Position

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeFinnish Full time €2,500 - €4,500

    Finnish Language Customer Support Role in PortugalWe are seeking a Finnish-speaking customer support specialist to join our team based in Portugal. As a remote opportunity, you will be working from the comfort of your home and supporting customers of global tech brands. Key responsibilities include: Providing timely and effective support to...

  • Malta-Based Senior Service Delivery Professional Wanted

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeServiceDeliveryManager Full time €60,000 - €80,000

    Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the...

  • Azure Cloud Solutions Lead

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeCloudSolution Full time €80,000 - €120,000

    Are you a skilled Azure professional looking to relocate and take on a challenging role as a Cloud Solution Architect? Our client, a Microsoft Gold Partner, is seeking an experienced individual to lead their cloud adoption strategy and deliver innovative solutions for their customers.This is a full-time position that requires relocation to Malta, Europe. Our...

  • Senior Software Engineer

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeSenior Full time €60,000 - €80,000

    Job DescriptionOur client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE)...

  • ABAP Software Engineer

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeSapDeveloper Full time €80,000 - €100,000

    Job DescriptionAs a skilled SAP ABAP Developer, you will play a crucial role in delivering scalable and efficient software solutions for our clients in the insurance sector. You will be working closely with cross-functional teams to design, develop, and document ABAP-based software components.Key ResponsibilitiesDesign, develop, and document ABAP-based...

  • Senior Technical Solutions Designer

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeTechnical Full time €90,000 - €120,000

    Senior Technical Architect OpportunityOur client's Microsoft Business Solutions team is a leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software...

  • Senior .NET Software Engineer Position for Digital Transformation

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeDeveloper Full time €900,000 - €1,200,000

    Full Stack .NET Developer PositionOur client's Microsoft Business Solutions team is a leader in implementing Microsoft software solutions for medium to large organizations, providing their clients with the ability to keep up with the ever-changing digital world by leveraging Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software...

  • Senior Cloud Data Architect

    2 weeks ago

    Tallinn, Harjumaa, Estonia beBeeDataSolution Full time €90,000 - €120,000

    Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the...