
Greece Customer Support Role
2 days ago
About Us
We are seeking a Customer Advocate to join our team in Greece, supporting clients for an e-cigarette company. This role involves building strong relationships with users on their journey to quit smoking and switch to alternative tobacco products.
Job Responsibilities:- Offer customer support through various channels including voice, email, social media, and video calls.
- Provide guidance to users on device charging, ordering refills, finding service locations, and troubleshooting issues.
- Ensure a smooth transition for customers to alternative products by following up with them regularly.
- Handle inquiries about shipping details and order statuses.
- Fluency in Estonian, Russian, and English (spoken & written).
- Age 21 or older.
- Strong communication and interpersonal skills.
- Comfortable working in a fast-paced customer service environment.
- Able to conduct video calls with customers.
- Prior experience in customer support is beneficial.
- Full training provided in English.
- Option of remote work from Greece.
- Up to 200€ monthly bonus
- Supportive and growth-oriented work environment.
We offer relocation assistance to help you settle in Greece, including accommodation and airport pickup.
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