Bilingual Customer Support Associate

2 weeks ago

Tallinn, Harjumaa, Estonia Wise Full time €25,000 - €40,000 per year

Company Description
Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.

We're looking for a
French-speaking Customer Support Associate
to join our team in Tallinn. This role is a unique opportunity to have an impact on Wise's mission in helping our customers have a great experience when using Wise

Your mission...
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. Your mission is to
help customers have the best experience possible with our product working across email, phone and chat.
Here's how you'll be contributing to the Customer Support team:

  • Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed;
  • Support customers by communicating with them via emails and phone calls, and chats;
  • Demonstrate flexibility You'll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand; PS We make our schedules in advance so you'll be able to plan your time accordingly
  • Go above and beyond the call of duty: solve problems working together with other teams;
  • Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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