KYC Operations Associate Analyst

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

About the Role

As a KYC Operations Associate Analyst, you'll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. You'll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence, analyzing customer activities, and meticulously maintaining our KYC records. If you're eager to develop your career in the KYC domain, this is the perfect opportunity to make a real impact 

What You'll Do

• Customer and Business Onboarding: Dive into initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. You'll make critical risk-based decisions, ensuring our risk mitigation standards are met. You'll also get to collect, analyze, and verify customer information against KYC/AML guidelines, gaining a deep understanding of potential risks associated with various customer types. This involves assessing everything from customer identity documents and online company registries to complex business structures, ultimate beneficial ownership, and customer source of wealth documentation, plus adverse media screening.  

• Transaction Monitoring and Periodic Reviews: You'll review customer transaction history, providing key insights into customer behavior patterns that could indicate risks. You'll also conduct periodic reviews, analyzing changes in customer history and account usage to keep us one step ahead.  

• Documentation and Record Keeping: Accuracy is key You'll ensure customer records are not only accurate but also updated as required. You'll maintain organized and detailed records of customers and the decisions made during the KYC process, all while complying with data privacy regulations and internal data security protocols.  

• Risk Assessment and Escalation: You'll perform and document customer risk assessments based on the information you gather. When you identify activities that exceed our internal risk tolerance, you'll escalate them to the relevant teams. You'll also be vigilant in identifying potential money laundering and fraudulent activities, filing Suspicious Activity Reports with proper documentation and rationale.  

• Customer Communication: You'll communicate effectively with customers through various channels (phone, email, and chat), providing top-notch service and support.  

• KPIs and More: You'll perform your tasks within the expected key performance indicators set by the leadership team, and you'll tackle other position-related tasks assigned by your lead. You'll also participate in meetings, training, and internal and external events, contributing to our collaborative environment. 

Requirements

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles). 
• Basic knowledge of global KYC/AML compliance regulations and standards.
• Ability to take decisions and apply risk-based approach at your work
• Punctual, independent, proactive and willing to get things done.
• Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
• Ability to handle routine.
• Ability to work autonomously within a limited variety of well-defined procedures and practices.
• Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
• Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
  
   

Nice to have

• Education: Bachelor's degree in Finance, Business Administration, Law, or related field
• Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused)

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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