Customer Success Technical Consultant

1 day ago


Tallinn, Harjumaa, Estonia Coursy Full time

Company Description

is a company committed to helping organizations enhance employee training to drive success and development. With a built-in authoring tool, simplifies training content creation, making it accessible and effective. The platform automates training based on company structure and custom rules, ensuring streamlined learning processes. Additionally, provides comprehensive performance reports to measure and optimize training outcomes. The company focuses on empowering businesses to achieve their full potential through cutting-edge training solutions.

Role Description

This is a full-time hybrid role based in Tallinn, with the flexibility for some remote work. The Customer Success Technical Consultant will be responsible for ensuring clients achieve success with solutions by providing expert consulting, delivering technical support, troubleshooting technical issues, and ensuring smooth adoption of the platform. The role will also involve collaboration with the sales team to identify and address client needs, as well as assisting with technical demonstrations and client training when necessary.

Qualifications

  • Strong Analytical Skills to assess client needs and provide tailored solutions
  • Experience in Consulting and fostering successful client relationships
  • Excellent verbal and written communication skills
  • Proven ability in providing Technical Support and Troubleshooting software and system issues
  • Knowledge of SQL and manual software testing
  • Experience in using Excel, Jira and similar tools
  • Ability to work collaboratively in a hybrid setting with remote and in-office responsibilities
  • Understanding of employee training platforms or similar SaaS solutions is a plus
  • Very good Estonian and English language knowledge (C1)


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