Head of Customer Success

5 days ago

Tallinn, Harjumaa, Estonia Haut Full time
About us

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. In this role, you will define and execute the customer success strategy, manage and mentor a team of Customer Success Managers, and ensure our clients extract maximum value from Haut.AI's AI-driven skin analysis technology.

Job Description

What You'll Do

  • Develop and execute the overall Customer Success strategy, aligned with company goals and growth targets
  • Lead, mentor, and coordinate the work of a team of 3 Customer Success Managers, ensuring high performance and accountability
  • Build scalable processes, playbooks, workflows, and best practices to drive customer satisfaction
  • Oversee onboarding, adoption, and lifecycle management across all customer segments
  • Monitor customer health, engagement, and performance metrics, ensuring proactive intervention when needed
  • Partner closely with Sales, Product, and Marketing to ensure the customer perspective informs product roadmaps and commercial strategy.
  • Engage with key strategic accounts, providing executive-level support and guidance.
  • Identify opportunities for upsell, expansion, and long-term growth.
  • Implement tools and frameworks that enable operational excellence within the Customer Success team.
  • Advocate for the voice of the customer across the company.

What Will Help You Thrive in This Role

  • 6+ years of experience in Customer Success or Account Management within a SaaS or tech company, including at least 2 years in a leadership or team management role.
  • Proven experience working with enterprise clients is a must.
  • Strong leadership skills, with the ability to inspire, motivate, and develop team members.
  • Proven experience building customer success processes, playbooks, and best practices.
  • Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders at all levels.
  • Deep understanding of SaaS metrics, customer lifecycle management, and customer health frameworks.
  • Knowledge of eCommerce and related platforms is a strong advantage.
  • Understanding of AI technologies and modern SaaS ecosystems.
  • Fluency in English; additional languages are a plus.
  • Experience implementing or optimizing customer health scoring systems.
  • Experience integrating CRM tools and CSM platforms into existing workflows.
  • Background in BeautyTech, eCommerce, or B2B enterprise solutions.
Why us?
  • Competitive base salary and clear bonus structure
  • Fully remote position with flexibility across EU time zones
  • Paid PTO
  • Be part of a pioneering company revolutionizing the BeautyTech space
  • Work in a collaborative, innovative, and supportive team environment
  • Make a tangible impact on product development and company growth
  • Direct impact on company strategy and market expansion
  • Opportunity to grow your skills and expertise at the intersection of science and beauty

  • Customer Success Manager

    5 days ago

    Tallinn, Harjumaa, Estonia Salv Full time

    Your roleThis is a hybrid role where the functions of customer success/account management and inbound sales are intertwined. As a Customer Success Manager with a partial sales portfolio, you will be responsible for building and nurturing strong relationships with valued prospects and customers throughout the entire customer journey, ensuring their...

  • Global Head of Customer Growth

    1 week ago

    Tallinn, Harjumaa, Estonia Bolt Technology Full time

    Bolt Business is scaling rapidly, and we are now seeking a Global Head of Customer Growth & Retention to reinvent how we grow, manage, and support our entire B2B customer base. This is a strategic, high-impact leadership role responsible for building the function from the ground up, across both managed and unmanaged accounts.You'll define the operating...

  • Global Head of Customer Growth

    1 week ago

    Tallinn, Harjumaa, Estonia Bolt Full time

    Bolt Business is scaling rapidly, and we are now seeking a Global Head of Customer Growth & Retention to reinvent how we grow, manage, and support our entire B2B customer base. This is a strategic, high-impact leadership role responsible for building the function from the ground up, across both managed and unmanaged accounts.You'll define the operating...

  • Head of Operations

    1 week ago

    Tallinn, Harjumaa, Estonia Bisly Full time

    About usBisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream. We save energy and fight climate change through deployment of our patented Cloud connected building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in Baltics...

  • Customer Success Technical Consultant

    24 hours ago

    Tallinn, Harjumaa, Estonia Coursy Full time

    Company Description is a company committed to helping organizations enhance employee training to drive success and development. With a built-in authoring tool, simplifies training content creation, making it accessible and effective. The platform automates training based on company structure and custom rules, ensuring streamlined learning processes....

  • Head of Operations

    1 week ago

    Tallinn, Harjumaa, Estonia Bisly Full time

    About us Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream. We save energy and fight climate change through deployment of our patented Cloud connected building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in...

  • Head of Operations

    6 days ago

    Tallinn, Harjumaa, Estonia Bisly Full time

    About us Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream. We save energy and fight climate change through deployment of our patented Cloud connected building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in...

  • Head of People

    3 days ago

    Tallinn, Harjumaa, Estonia BlueThrone Full time

    100% Remote with option to work from our offices in Tel Aviv / Phuket / SingaporeAbout BlueThroneBlueThrone is a growing and profitable, 100% "work from anywhere" app growth tech company. We've built a world-class platform powered by a technology engine that enables us to acquire, optimize, and scale the top 0.4% of the best mobile apps in the world.By...

  • Head of CRM

    3 days ago

    Tallinn, Harjumaa, Estonia NabuMinds Full time

    We are looking for theHead of CRMto lead and scale our multi-brand CRM ecosystem across four key domains: Strategy, Product, Operations, and Infrastructure.Your mission is to lead a data-driven, customer-centric CRM organization that turns automation, technology, and creativity into sustainable business growth.The Head of CRM is an inspiring leader who...

  • Head of CRM

    1 week ago

    Tallinn, Harjumaa, Estonia JobMatchingPartner Full time

    Due to continued growth, our client is adding aHead of CRMto their structure.Leading a team of 70+, theHead of CRMwill have a highly analytical mind and will manage Operations, Strategy, Product & Infrastructure, whilst leaving most of the hands-on people management to the Team Lead function.Managing a data-driven, customer-centric CRM organization that...