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TechOps Support for Hub88

2 weeks ago

Tallinn, Harjumaa, Estonia Yolo Group Full time €40,000 - €60,000 per year

Our
Hub88 TechOps
team is growing, and we are looking for a TechOps Support to join us on our journey

Your day-to-day

  • Coordinate, configure, onboard and support internal and external clients integrated to our platforms;
  • Cooperate with other TechOps teams, Supplier operations team, the Product development teams, Commercial team and Management;
  • Respond to and resolve external and internal queries and incidents in a timely manner including "on-call" support out of business hours on a rotating roster;
  • Investigate, log and resolve identified issues and perform routine follow ups of escalated issues until resolution;
  • Report and escalate any potential fraud or security issues.

Your background and mindset

  • 1-3 years of experience as technical support, application engineer or similar technical position;
  • Pragmatic approach to problem solving;
  • Attention to detail and precision;
  • A team player and strong communicator, with excellent interpersonal skills;
  • Proactive, adaptive with a customer-focused mindset;
  • Exceptional verbal and written communication skills in English;
  • Confidence with Excel/Google Sheets is a plus;
  • Experience in igaming is a plus.

Please note, we don't offer relocation support for this position