Application Support Specialist

Join our team as a Application Support Specialist

Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As an Application Support Specialist, you'll play a key role in maintaining and enhancing the bank's Customer Platform (CRM) and its integrations. Your work will focus on ensuring system quality, stability, security, and performance while troubleshooting issues, testing solutions, and supporting business stakeholders with platform‑related challenges. You'll collaborate closely with engineering teams, gain deep insight into the bank's products and processes, and contribute within an Agile, international environment. The role involves working with SQL databases, Linux systems, ITSM tools, and participating in on‑call duties as part of the support team.

How You Will Make an Impact:

• Maintain and improve the bank's Customer Platform (CRM)

• Maintain integrations between various platforms and components

• Ensure high levels of quality, documentation, security, availability, and performance for supported systems

• Participate in technical discussions with engineering teams

• Perform testing, troubleshoot software, and fix defects

• Assist and guide business stakeholders in Customer Platform–related challenges

• Gain expertise in a variety of the bank's business processes and products

• Work as part of an Agile team

• Operate in an international environment
  

What Makes You a Great Fit:

• Experience with SQL database technologies; experience with NoSQL databases is an advantage

• Experience working in a Linux environment

• Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA)

• Willingness to participate in on-call duty (overtime pay is provided)

• Experience within the customer/business domain is considered an advantage

• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You'll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It's a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 3, EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the DDth of the Month. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format

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