Enterprise Support Specialist

Company Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money.For everyone, everywhere. More about our mission and what we offer. Job Description Hi team We are a new team dedicated to Wise Platform Enterprise Support (WPES) and searching for CS agents to join our team in Tallinn. What will I be doing differently? 1. You will learn a new area of Support tailored for our Enterprise (platform) customers. 2. You will be involved in helping the servicing teams improve their processes and collaboration with WPES. 3. You will be involved in shaping the WPES QA, Training, KB, etc. 4. You will work with platform products and Customer Success to ensure the fastest and easiest resolution for partner issues. 5. You will work directly with the partners and platform teams to ensure the partner onboarding is done accordingly and their issues are solved timely and with minimal effort. If the above sounds interesting for you and your development in Wise, talk to your lead first and see below how to apply for the team move. Criteria for agents to move to Wise Platform Enterprise Support Team in our Tallinn office Tallinn office based Candidate needs to be at Specialist Level QA score >95% for the past 3 months MHT - at least 3 months within the regional requirements ~90% adherence No PIP in the past 12 months Should be at the Specialist level to qualify. Assessment - Please apply and submit answers to the following questions (you can submit the homework in any format you see fit - Confluence, Google Document, E-mail, etc.), by contacting the Recruiter Ewa Manvell Please be as detailed as possible in your responses. 1. Why would you like to join the WPES team? 2. What is your understanding of Wise Platform and why it's different from consumer / business customers? 3. What are the main pain points in the WPES team at the moment, and how would you contribute in eliminating them? 4. Wise Platform Enterprise Support struggles with communication inside the Wise Platform team and communication with other operational teams. If you are assigned to manage this situation as a project, what would be the approach you would take to help this? 5. Enterprise Support uses a lot of data analysis to help our partners and Wise Platform Teams. Please use the data in this CSV. to make a visual representation of it and interpret it in detail. What would your next steps be in solving the issues you see in the data? Please reach out to Romano Rohin or Andreea Balmos anytime if you have questions or need more information before you apply. In the research for your application, please have a Side By Side with an Enterprise Support Specialist. Deadline for the application is 28th of November 2025 EOD. You would be joining the WPES team based on your team availability. Relocation is not supported from other offices Good luck Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.