Software Support Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia Magnetic Group Full time

At Magnetic Group, we take immense pride in our people and the work that we do. Passion is what drives us, and the mission to help aviation companies help the world is what unites us. If it resonates with you and you have the same values as us, you could become part of our team and shape the industry's future together.

We are looking for a Software Support Specialist to join our Business and IT Solutions team in Tallinn, Estonia.

Main responsibilities

  • Provide first-line functional support for key business applications (such as ERP), resolving issues in close collaboration with end users, IT teams, and external vendors
  • Maintain and configure systems, user permissions, and master data to ensure smooth and efficient business operations
  • Translate business needs into practical system improvements, identifying opportunities for automation and workflow optimization
  • Develop and maintain user documentation, conduct training sessions, and promote effective system use across departments
  • Contribute to system-related projects, including integrations, module enhancements, and onboarding of new business units, while ensuring data accuracy and consistency across platforms

Main Requirements

  • 2–4 years of experience supporting or configuring ERP or other enterprise systems, ideally with exposure to system implementation or module rollout projects.
  • Solid understanding of business processes such as logistics, maintenance, planning, or finance, supported by strong analytical and problem-solving skills
  • Familiarity with SQL, APIs, and data integration concepts, as well as change management and testing practices
  • Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
  • Proactive, detail-oriented, and accountable mindset, with a strong sense of ownership and a drive to find practical, efficient solutions
  • Professional fluency in English; Estonian language skills are considered an advantage

What We Offer

  • Opportunity to work in one of the most attractive and fast-growing global industries in the world – aviation
  • A fast track to both personal and professional growth in a challenging and rewarding environment
  • A great team with diverse backgrounds and true aviation fans
  • A culture of trust that empowers you
  • A range of perks like health insurance, company events, movie nights, and more

Ready to take your career to the next level and make a real impact in the aviation industry?

Apply now and join us at Magnetic Group

Please note that a mandatory background check will be conducted on all successful candidates.

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