CityBee Estonia Customer Support Team Lead

5 days ago

Tallinn, Harjumaa, Estonia Modus Mobility Full time

Modus Mobility provides smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites two strong mobility brands: CityBee – one of the car sharing providers in the Baltics and MyBee – the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands advantage and ensures smooth experience for customers.

If you're ready to lead a young, energetic team in a fast-paced environment, you thrive on building structure, improving processes, and driving results - this could be the right opportunity for you

We're looking for a Customer Support Team lead to join the CityBee team in Tallin.

What you'll be doing:

  • Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support.
  • Set performance goals, monitor progress, and encourage a culture of accountability and growth.
  • Participate in the recruitment and onboarding of new team members.
  • Identify areas for improvement and implement solutions to streamline operations and boost efficiency.
  • Oversee communication with our business clients and ensure exceptional service delivery across all channels.
  • Handle B2C customer inquiries and manage contracts with professionalism and attention to detail.
  • Oversee all customer communication channels including email, live chat, and phone calls. Ensuring clear, consistent, and timely responses from the team.
Requirements

What We're Looking For:

  • Experience in leading a team, ideally in a fast-paced or customer-focused environment.
  • Strong written and verbal communication skills in Estonian and English. Knowledge of Russian is a plus.
  • Strong organizational skills and a detail-oriented mindset.
  • Leadership qualities with a hands-on approach to problem-solving and process improvement.
  • A proactive, self-driven mindset with the ability to take initiative and see things through.
  • Adaptability and resilience - comfortable navigating change and making quick decisions in a dynamic environment.
  • A natural motivator and team builder, who brings positive energy, leads by example, and helps others grow
Benefits
  • Health and Safety perks: Enjoy benefits like Stebby budget, personal accident coverage
  • Little "nice to haves": We have some little extras for you, including a dog-friendly, cozy - "we wear slippers here" - office space, snacks in the kitchen and fun regular events to look forward to
  • Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
  • Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.

  • CityBee Estonia Customer Support Team Lead

    2 weeks ago

    Tallinn, Harjumaa, Estonia Modus Mobility Full time

    Modus Mobility provides smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites two strong mobility brands: CityBee – one of the car sharing providers in the Baltics and MyBee – the only fully...

  • Customer Support Lead

    2 weeks ago

    Tallinn, Harjumaa, Estonia Lightyear Full time

    About LightyearWe're on a mission to make investing better for everyone in Europe. More specifically, we're making it light years better (sorry… we had to). We're combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.In just four years, we've gone...

  • Customer Support Operations Lead

    2 weeks ago

    Tallinn, Harjumaa, Estonia Bisly Full time

    About us Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream, so we save energy and fight climate change through deployment of our patented Cloud based building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in our...

  • Customer Support Department Head

    2 weeks ago

    Tallinn, Harjumaa, Estonia SK ID Solutions Full time

    At SK ID Solutions, we provide international electronic identity solutions, enabling secure e-service use and legally binding e-signatures. With offices in Estonia, Latvia, and Lithuania, we serve over 1,300 businesses across sectors like finance, healthcare, and education, reaching 4 million users in the Baltics and operating in 30+ countries.We are seeking...

  • Hebrew-speaking Customer Support Agent On-site Tallinn, Estonia

    2 weeks ago

    Tallinn, Harjumaa, Estonia The lemon Consulting Full time

    Location: Tallinn, Estonia Work Model: On-site Start Date: 15 December 2025 Languages Required: Hebrew (C1/C2), English (B2+) Schedule: MondaySunday, 09:0022:00 (including holidays) Industry: Streaming platform Job Description: Were looking for a Hebrew-speaking Customer Support Agent to join an exciting streaming project in Tallinn. If you're passionate...

  • Team Lead in Securities

    2 weeks ago

    Tallinn, Harjumaa, Estonia Luminor Group Full time

    Join our team as a Team Lead in Securities & Fund Service Team, Business Operations DepartmentYes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.Whoever you are and whatever your...

  • Quality Control Team Lead

    1 week ago

    Tallinn, Harjumaa, Estonia Swappie Full time

    Do you want to belong to a team where diverse perspectives drive global growth?Our culture is built on trust, inclusivity (70+ nationalities), and a shared mission to make refurbished electronics mainstream. We are now seeking a highly structured and detail-oriented leader to manage our Quality Control team - someone who values both people and process. Ready...

  • Quality Control Team Lead

    1 week ago

    Tallinn, Harjumaa, Estonia Swappie Full time

    Do you want to belong to a team where diverse perspectives drive global growth?Our culture is built on trust, inclusivity (70+ nationalities), and a shared mission to make refurbished electronics mainstream. We are now seeking a highly structured and detail-orientedleader to manage our Quality Control team- someone who values both peopleandprocess. Ready to...

  • Team Lead

    5 days ago

    Tallinn, Harjumaa, Estonia askend Full time

    Askend is growing fast, and we invite You to join us in this interesting journey You´ll be able to influence the whole software development cycle and processes, and our own growth and culture. We offer a wide range of services on digital transformation for small businesses as well as for enterprises and governmental structures. Considering all our expertise...

  • Customer Support Consultant

    2 weeks ago

    Tallinn, Harjumaa, Estonia SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...