Customer Support Associate

1 week ago

Tallinn, Harjumaa, Estonia Starship Technologies Full time €32,000 - €40,000 per year

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

As a Customer Support Associate, you will join our German Operations team and play an essential part in our mission to provide the world with affordable and environment-friendly deliveries. Every day, our robots are completing thousands of autonomous deliveries in the US, UK and Europe, and we're hitting records on an almost weekly basis.

NB Please note that this position is a part-time role, consisting of 8-16 hours per week (8-hour shifts from Monday to Saturday). The salary for this position is 10€/hour.

Your main responsibilities are:

  • Monitor daily deliveries as part of our Customer Support Team.
  • Support users of our delivery service and respond to calls, emails, or chats regarding questions or issues.
  • Document any issues and forward them accordingly.
  • Support the operational business.

What's in it for you?

  • Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen.
  • You can immerse yourself in the world of technology and innovation.
  • You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don't want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas.
  • You'll have endless opportunities to learn from our inspirational, talented team members across the globe.

What we hope you'll bring to the table:

  • Fluent in English and German (at least B2).
  • Independent and quick working style with the ability to find solutions for new problems.
  • Interest and joy in working with technical and digital products.
  • Good communication skills in dealing with customers.
  • Self-organization and discipline.

Want to learn more about our robots and our people? Get in touch and let's have a chat Also, have a sneak peek to our blog and discover more about us

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