Support Engineer

We are seeking a Support Engineer to join our Engineering team in Tallinn to help ensure our customers get timely and effective solutions to their technical challenges.

In this role, you'll work behind the scenes to investigate and resolve issues escalated from our support team, using your problem-solving mindset to dig into data, troubleshoot, and collaborate closely with developers and product managers.

This is a great opportunity if you're aiming to move deeper into the technical side of your career, this role offers the chance to build on your experience and expand your skills in a software environment.

If you would like to know more about our Engineering team, take a look at the blog post.

What will you do

• Resolving technical issues by collaborating with our internal teams, investigating platform behavior, verifying system functionality, and determining root causes using internal tools and logs.
• Writing and executing SQL queries to retrieve, analyze, or modify customer data – including merging, correcting, or restoring information.
• Analyzing system behavior by digging deep into code (PHP, Vue, GraphQL, etc.), checking Git history, and identifying whether the behavior is expected or needs improvement.
• Debugging platform behavior to confirm customer-specific errors, reporting issues to the development team, and ensuring timely fixes.
• Handling data imports and exports to support our customers' onboarding or daily operations.
• Being the first point of contact between customer facing and engineering teams, ensuring solutions to any kind of technical requests.

Here's what awaits you at Scoro

• Possibility to Make an Impact: Work on a meaningful, globally-used product that helps businesses streamline their workflows and achieve more.
• Stock Options Package: Be part of Scoro's growth and share in our success;
• Health Benefits: Three paid medical days, health insurance or Stebby compensation, and covered mental health services.
• Hybrid Work: You can work from our Tallinn office or remotely – whichever suits you best.
• Annual Leave: 28 working days per year – that's over 5 weeks of paid time off;
• Loyalty Days: 1-5 extra holiday days per annum based on tenure.
• Continuous Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.
• Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.
• Global Gatherings: Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.
• Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on Instagram and Scoro's Blog.
• Monthly Gross Salary: Depending on experience, the range is euros. 

You'd be a great fit if you have

• Previous experience in technical support, IT, or another role where you've solved technical challenges (experience in SaaS is a plus, not a must).
• Knowledge of relational databases and SQL – you are able to write queries for data retrieval and updates.
• Ability to read and debug codebases – ideally PHP, GraphQL, JavaScript frameworks like jQuery or Vue.
• A structured and analytical approach to problem-solving, with attention to technical detail.
• Understanding of how web applications work, including basic Git and scripting knowledge.
• Great communication skills – especially when translating technical insights for cross-functional teams.
• Excellent written and spoken English.

Bonus points for

• A degree in IT, Computer Science, or a related field.
• Hands-on experience writing scripts or contributing small code improvements.

Please do not see everything in this job ad as a "must have" but rather as a guiding list of what we're looking for. We know that no candidate will be the perfect match for all we've mentioned in this posting, so don't be afraid to apply if you feel you're close to the brief but not "spot on"

At Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.