Head of CDD Operations

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We're looking for a leader to architect the future of our global CDD Operations. You will helm a global team of over 150 professionals, shaping the strategy that allows us to scale with integrity and speed.

Your Mission:

To forge a world-class KYC Operations function that balances iron-clad compliance with a lightning-fast, seamless customer experience. You will participate in creating an operation that is not only the best today but is built to anticipate and meet the challenges of tomorrow—all in a scalable and efficient way.

Here's how you'll make an impact:

• Architect the Future: You won't just manage a function; you'll design its vision and strategy. You will set the roadmap for how we make our processes more compliant, efficient, and scalable, with an unwavering focus on the customer.

• Build an Engine of Excellence: You will transform our customer onboarding journey, leveraging data and user insights to create an experience that is both robust and intuitive. From optimizing our vendor ecosystem to implementing cutting-edge metrics and governance, you will be the driving force behind our operational excellence.

• Cultivate a Generation of Leaders: You will inspire and nurture a global team of 150+ Wisers. Your people strategy will define career paths, foster a culture of high performance and continuous improvement, and ensure we have the right leaders in place to execute our ambitious vision.

• Bridge Operations and Innovation: You will be the crucial partner to our Product and Compliance teams. Your operational insights and strategic direction will directly influence the development of market-leading KYC products that delight our customers and set new industry standards.

This role is for you if you are:

• A Seasoned Operations Leader: You have a proven track record of 10+ years in Operations (ideally KYC/AML, financial crime, compliance or a related function) and 8+ years of experience leading and scaling large, multi-locational teams.

• A Strategic Thinker: You see the big picture. You have deep fluency in the global KYC/AML regulatory landscape and can translate complex requirements into actionable, forward-looking strategies.

• Data-Driven to your Core: Data is your compass. You are adept with analytics tools (like Looker, Superset) and use them to uncover insights, drive decisions, and measure what matters.

• An Exceptional Communicator & Influencer: You can articulate a compelling vision to diverse audiences, from your team on the ground to C-level executives. You build strong relationships and can collaborate effectively across the entire organization.

• A Proactive Driver of Change: You have a relentless sense of ownership. You thrive in fast-paced environments, excel at navigating complexity, and have a history of identifying and closing process gaps to deliver outstanding results.

Hiring process:

• Recruiter screen min)
• 1st interview (60 min)
• 2nd interview (60 min)
• Final interview (60min)

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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