Hotel Reservations Coordinator, Estonia

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100 years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

To support sales offices by confirming accommodation within the agreed specifications (budget, quality etc) and SLA while ensuring that maximum profit is obtained through the long and short term (re)negotiation of confirmed rates. This needs to be done with strong commitment to the company and its policies.
Has close interaction the Procurement team. Key clients are the worldwide Sales offices. Key relationships are with Sales, Procurement and the suppliers in their territory.

Key Responsibilities:

• Ensure the delivery of high-level service to the group's Sales teams, confirming reservations within deadline and maximising profit via the booking system

• Ensure daily priorities are cleared each day

• Ensure timely and accurate system update for all bookings

• Ensure that all operations are done according to the procedures, policies and strategies set by the management

• Ensure that hotel complaints and problems are dealt with efficiency

• Ensure good and professional communication between the departments and with suppliers

• Prioritise business to properties according to procurement strategy – hotels with partner agreement and group allotment (ensuring efficient allotment usage)

• Negotiation for each single service to optimize profit

• Sales support & commercial awareness

• Participation in different meetings and trainings

• Participation in various projects and assignments

• Securing proper back-up for other team members during their absence (holidays etc.)

• Close contact and collaboration with Procurement

To Succeed in the Role, You Should Have:

• Fluency in English

• Ability to communicate on all levels and in a multi-cultural environment

• Excellent pro-active and ongoing problem-solving skills

• Ability to work within high-pressured environment

• Strong analytical and organisational skills

• Ability to prioritise and qualify work

• Knowledge in Excel and office package in general

We Are Looking for a Person With:

• Good teamwork and collaboration skills

• Flexibility and adaptability

• Quality and commitment

What We Offer:

• Nice office in Ülemiste City (hybrid working possibility after probation period)

• Health insurance covered by the company and 3 paid by the company health days per year (after probation time)

• Service leave days according to seniority

• Different training and self-development activities

• Career development opportunity within the Group