Technical Account Manager

5 hours ago

Tallinn, Harjumaa, Estonia Ridango Full time

At Ridango Group, we are one of the most experienced account-based ticketing, fleet management, real-time passenger information, data-driven insights, and route optimisation system providers globally. Our mission is to improve public transportation through smart and efficient solutions. We are on a journey to simplify public transport through technology. 

Overview of the Role

We are looking for a Technical Account Manager (TAM) to strengthen our team supporting public transport customers in Estonia. This role is for someone who is technically curious, enjoys working close to customers and wants to grow within a modern, technology-driven environment.

The ideal person is not necessarily an expert in all systems from day one – but someone who has a genuine interest in technology, understands how IT-based services operate and is motivated to learn, develop and take ownership over time.

This is an opportunity to join a growing team where you will work closely with both customers and highly competent technical specialists, contributing to stable operations while developing your own technical expertise.

Key Responsibilities

  • Coordinate daily operations and maintain smooth communication.
  • Ensure service stability and customer satisfaction.
  • Follow up on incidents and improvement requests.
  • Translate customer and technical requirements into actionable tasks.
  • Perform basic troubleshooting (logs, traffic, API checks).
  • Support release planning and communicate impacts.
  • Monitor systems and report performance.
  • Identify recurring issues and drive improvements.

This role is a great fit for a candidate who:

  • Has a natural interest in technology and how systems work
  • Enjoys communicating with people and building professional relationships
  • Is structured, reliable and solution-oriented
  • Feels comfortable explaining technical topics in a clear way
  • Wants to develop deeper technical knowledge over time

Requirements

 Experience from a technical, operational or customer-facing role

  • Basic understanding of IT systems, digital services or platform environments
  • Interest in problem-solving and continuous improvement
  • Ability to manage multiple tasks and prioritise effectively

Language requirements

  • Professional English
  • Estonian is a strong plus

We offer:

  • An opportunity to participate in high-impact system development with a combination of hardware and software that influences billions of people around the globe. 
  • Dynamic and challenging work in a growing international technology company. 
  • Passionate and experienced leaders. A company culture that empowers people and where each employee's contribution counts and is valued. 
  • Opportunity to grow together with an ambitious and expanding company filled with supportive and positive people. 
  • Competitive compensation package.
  • Passion, fun, and power to make public transportation seamless to use. 
  • Hybrid role 3x in the Tallinn office

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