Customer Marketer

About Scoro

Scoro
is a professional services automation (PSA) software that helps agencies, consultancies, and professional service businesses gain visibility, boost profitability, and standardize operations. By bringing projects, sales, resources, and finances into one centralized platform, Scoro empowers teams to work more efficiently and make better decisions.

Today, we are trusted by more than 1,600 customers and over 20,000 users worldwide. Our team is global, with the largest office in Tallinn, Estonia, a smaller hub in Riga, Latvia, and remote teams in the UK and the US.

At Scoro, we value collaboration, growth, and flexibility. We're passionate about building an environment where people can do meaningful work, learn continuously, and enjoy the journey together. You can read more about our culture and team on the
Scoro blog
.

About the role

We're looking for a creative and analytical
Customer Marketer
with strong
content creation skills
to join our team in
Tallinn or Riga
. This role is an ideal fit for you if you know how to use customer data and insights to help run impactful engagement initiatives and create educational content that drives adoption, retention, and upsell.

As a Customer Marketer,
you will own how we communicate with existing customers
– creating content that helps them get the most value from Scoro, from onboarding guides and product tips to newsletters, webinars, and re-engagement campaigns. You'll take part in shaping our customer communication approach – selecting channels, crafting content, and measuring results to continuously improve.

You'll be
part of the Product Marketing team
and
work closely with Customer Success
, acting as the bridge between teams to run initiatives that strengthen adoption and loyalty across our customer base. While we've already been doing customer marketing, this is our first dedicated role – you'll help us take it to the next level with more focus and consistency.

If this sounds like you,
send your application in English
. We don't have a set deadline and will start reviewing candidates right away.

Curious about Scoro's Product Marketing team? Check out a post by our Head of Product Marketing, who's also the hiring manager for this role.

What will you do

Content and communication

• Produce value-driven educational content for existing customers, such as how-to guides, webinars, product tips, explainer videos, and best practice materials.
• Coordinate version release communication across all customer segments and prepare the necessary content.
• Support the Services team with ad hoc customer communications and email outreach.

Retention & adoption

• Plan and execute targeted initiatives to increase adoption of underused and new features.
• Coordinate re-engagement efforts to support customers facing adoption challenges, based on triggers such as low usage, spikes in support tickets, etc.
• Track performance and engagement metrics to continuously optimize customer marketing efforts.

Loyalty & advocacy

• Launch, produce, and manage the customer newsletter in collaboration with the Services team.
• Own, promote, and optimize our Customer Referral Program.
• Cooperate with product marketers on customer case studies and testimonials.

Upsell

• Collaborate with the Services and Product teams to identify upsell opportunities and promote them through tailored campaigns.

Here's What Awaits You at Scoro

• Possibility to make an impact:
  Work on a meaningful, globally used product that helps businesses streamline their workflows and achieve more.
• Stock options package
  : Be part of Scoro's growth and share in our success.
• Health benefits
  : Three paid medical days, health insurance or Stebby compensation, and mental health services.
• Hybrid work:
  You can work from our Tallinn office or remotely – whichever suits you best. The marketing team is based in Tallinn, Riga and the UK.
• Annual leave:
  28 working days - that's more than 5 weeks of paid time off.
• Loyalty days
  : 1-5 extra holiday days per annum based on tenure.
• Continuous learning
  : Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.
• Community and activities
  : Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.
• Global gatherings
  : Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.
• Unique company culture
  : A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on
  Instagram
  and
  Scoro's Blog
  .

You'd be a great fit if you have

• Previous experience
  in customer marketing, product marketing, or customer success roles, ideally in a SaaS company.
• Proven ability to plan and execute
  customer or retention campaigns that drive adoption and engagement.
• Hands-on experience creating content
  that turns complex product value into simple, relatable messages.
• Excellent proficiency in English
  , with good written and verbal communication skills.
• Strong analytical skills
  to interpret customer and usage data and translate it into actionable insights.
• Good time management and strong prioritization skills
  to focus on what drives the most impact.
• A self-starter attitude
  , solution-oriented mindset, and the ability to take ownership of your work.
• A collaborative, proactive mindset
  that helps you work effectively across Product, Marketing, and Customer Success.
• A positive, can-do attitude
  and an eagerness to learn and contribute.

Bonus points for

• Experience in our target industries, creative industries and professional services (e.g., marketing, advertising, architecture, consultancy).

What happens next?

Apply now and we'll be in touch soon. We start screening candidates right away, so the sooner you apply, the better If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:
How We Recruit at Scoro: A Sneak Peek Inside
.

Please know that At Scoro, we're an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status