IT Operations Centre Operator

*Join our team as a
IT Operations Centre Operator
*
Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

What You Will Do:

• Participate in 24/7 IT operations shift ensuring stability and compliance.
• Log, filter, enrich, correlate, and update IT event tickets and assess event significance.
• Trigger incident creation based on event severity and maintain integration between ITSM and event platforms.
• Participate in monitoring reviews and suggest improvements to event handling procedures.
• Ensure alignment with ITSM standards and compliance.
• Execute agreed 24/7 Standard Changes.
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities.
• Monitor and supervise IT operations effectiveness and recommend improvements.
• Foster continuous improvement, innovation, and collaboration in the IT operations team.
• Contribute to team and company performance through networking, collaboration, and leadership.

What We Expect:

• Strong analytical skills and ability to work in a 24/7 environment including on-call rotations.
• Understanding of IT infrastructure, monitoring tools, and event correlation.
• Familiarity with ITSM platforms and monitoring tools (e.g., ServiceNow, JIRA).
• Bachelor's degree in Computer Science, Information Systems, or a related field; Master's is a plus.
• ITIL certification preferred
• Willingness to work in 24/7 shift model divided into three rotating shifts (morning, afternoon, night) including weekends and holidays as scheduled.
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 1,620 - 3,550 EUR/month, which is to be determined depending on your level of experience and competencies

We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and
PDF format

Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.

Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.