Operations Coordinator

6 days ago

Tallinn, Harjumaa, Estonia Kuoni Tumlare Full time €30,000 - €50,000 per year

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100 years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role

The purpose of the role "Operations Coordinator" is to be responsible not only for land service bookings such as restaurants, guides, local coaches, special requests etc., but also to coordinate the tour as a whole and ensure timely confirmations within budget and high level of operational quality. All tasks must be carried out in accordance with Kuoni Tumlare policies, targets and deadlines.

Start date: as soon as possible

Key Responsibilities:

  • Operating tours across Scandinavia and Baltics

  • Tour planning including revenue control and efficient supplier choosing for series and single groups

  • Preparing series and ad-hoc tours itineraries according to sales requirements, destination specifics, budget and supplier conditions

  • Preparing and confirming bookings for all ground services supplier categories, special arrangements for all types of tours and series tours

  • Establishing and keeping a good relationship with all suppliers and sales office

  • Handling last minute changes when group is on the road as well as emergency cases/calls reported by tour leader or sales office

To Succeed in the Role, You Should Have:

  • Great interpersonal and communication skills

  • Excellent in English

  • Good time-management skills

  • Ability to learn fast

We Are Looking for a Person With:

  • Excellent communications skills

  • Creative way of thinking

  • Attention to detail

  • Solution focused mindset

  • Flexible / adaptable attitude

  • Ability to work independently

  • Ability to excel under pressure

What We Offer:

  • Nice office in Ülemiste City (hybrid working possibility after probation period)

  • Health insurance covered by the company and 3 paid by the company health days per year (after probation time)

  • Service leave days according to seniority

  • Various training and self-development activities

  • Career development opportunity within the Group

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