Advisory Unit Manager

Join our team as a Unit Manager

Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

The aim of the Unit Manager role is to ensure high-quality customer advisory, foster proactive interactions with customers, and create an outstanding experience for both external and internal customers. The Advisory Unit Manager is responsible for implementing Luminor's strategy within the team and transform it into actionable outcomes. You will play a key role in developing advisory excellence in the area of consumer lending.

What You Will Do:

• Organize the team's work to ensure service delivery for private customers in both physical and remote channels and enable handling incoming customer requests within agreed timeframes (SLAs) according to quality standards and regulations
• Create an environment of business growth and lead the team to achieve targets set (KPI, OKR)
• Implement and ensure excellent customer experience within the team, monitor the quality of service, prepare, and implement improvement plans to reach required customer satisfaction level
• In case of lending products, ensure high quality of preparation of loan projects (MEMO). Present applications and customer case for decision-making authority when needed
• Establish great collaboration with main stakeholders in other business units both on local and pan-Baltic level. Represent respective assigned area providing improvement suggestions, participating in corresponding projects and reporting

What We Expect:

• Previous managerial experience within multiple areas that also involves customer service and sales management, preferably in Finance industry (3-5 years)
• Cross functional and cross border cooperation skills
• Performance management, Customer Experience creation and people development competencies
• A strong understanding of consumer lending products is an advantage.
• Fluent Estonian and English are required in spoken and written communication, Russian language is considered beneficial

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,830-5,200 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 22nd of September. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format