People Operations Junior Specialist

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We're looking for a People Operations Junior Specialist to join our People Operations team in the Tallinn office. This role is a unique opportunity to have an impact on Wise's mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire 'Wiser' journey.

This role will report to our People Operations Lead based in Tallinn.

Your mission: 

As one team, our People Operations' (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you'll have the exciting opportunity to own operational process matters across a number of platforms, providing important insights and sound recommendations for process changes, and ensuring key stakeholders are continually informed of relevant updates.

Role summary:

You've got some initial work experience behind you and you're feeling more confident about how our operational engine works.

You continue to work very closely with your Lead to build on your growing customer service skillset and service delivery focus, but with the foundational knowledge firmly in place, you're now becoming more curious by challenging whether our established procedures and policies continue to serve their most optimum customer-centric purpose.

Responsibilities: 

Onboarding support

• Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop
• Coordinate adaptable onboarding plans in partnership with hiring Leads, and collaborate on future changes that align to Wise's way of working
• Manage the relocation process for new joiners, ensuring all logistics and documentation requirements are handled smoothly
• Participate with other members of our wider People team in facilitating new joiner engagement & networking
• Run local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc)
• Ensure our onboarding session deck is informative, engaging and updated

Wiser support

• Champion the People team's ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way
• Process all Workday actions in relation to the Wiser lifecycle
• Work alongside our Global Mobility team to manage international remote working requests via our Mobile Wiser initiative
• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated
• Coordinate immigration requirements for our new and existing Wisers
• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc)
• Produce any required employment documentation (e.g. reference letters, contract changes, government surveys, etc)
• Oversee the health checks process where applicable

Offboarding support

• Handle all last day administration for our leaving and relocating Wisers, working closely with our Workplace, UT and People Services teams to complete all offboarding steps

Wider team/business focus areas

• Contribute towards local and global projects and initiatives
• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development

• Keen interest in a career focused on supporting people, improving their experience and delivering excellent customer service
• Fluent Estonian language skills in verbal and written
• Excellent written and verbal English communication skills 
• Can-do attitude and a positive customer-centric mindset
• Advocate for our Wise values and shared services evolution
• Strong growth mindset with the resilience and excitement for change in a hyper-growth environment
• Adaptable and solution-focused approach
• Eagle-eyed attention to detail
• Passion for tech and data, with the desire to embrace automation and other tech solutions
• Curiosity to learn and grow your operational knowledge and experience
• Able to manage time effectively by sequencing your tasks by priority and impact
• Ability to deal with confidential information in a professional and compliant way
• Self-aware and trustworthy, enabling you to collaborate well within your team and across other teams

About this role: 

• Salary bracket: € gross monthly + RSUs
• Great benefit package including paid sabbatical, mobile wiser and wellness allowance - read more from here
• Flexible and hybrid work environment

If you're interested in the position, please apply by submitting your CV in English latest by 11th of November EOD.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.