Process Designer

Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

• Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels
• Transform and unify existing local processes into pan-Baltic processes
• Design and implement unified working principles for retail customer-facing units
• Define the competencies required for retail customer-facing employees and design training programs to develop those competencies
• Create training programs or provide input for existing ones, based on the priorities of sales or service processes
• Troubleshoot the root causes of customer or employee issues and identify actions required to improve both customer and employee experiences, as well as process efficiency
• Implement findings from lean methodologies in processes
• Maintain agile cross-functional cooperation with other units
• Prepare and make available necessary process descriptions, guidelines, and documentation
• Develop business cases for different retail processes and initiatives aimed at optimization

• Proven experience in gathering, analyzing, and structuring business and technical requirements in written form
• Strong ability to present complex content clearly to both technical and non-technical stakeholders, verbally and in writing
• Deep understanding of the banking industry across the Baltic countries
• Advanced proficiency with banking systems, products, and core business processes
• Ability to quickly acquire domain-specific knowledge and adapt to new business areas
• Demonstrated leadership in moderating and facilitating requirements gathering workshops
• Experience in process design, preferably in retail or customer-facing environments
• Strong understanding of lean methodologies and agile collaboration
• Excellent analytical, communication, and documentation skills
• Experience in training design and competency development is a plus
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You'll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It's a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,000 - 4,500 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 20th of December. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format