Account Manager

5 days ago

Tallinn, Harjumaa, Estonia Ender Turing 🔥 Full time €40,000 - €60,000 per year

Company Description

Ender Turing is a fast-growing AI startup revolutionizing the world of speech analytics. We empower enterprise companies to listen to the voice of their customers by analyzing 100% of conversations with Artificial Intelligence. As we expand, we are looking for a hybrid specialist to be the bridge between our product and our clients' business goals, leading the pilot implementation projects of our platform.

What You'll Do:

  • Lead pilot implementation projects
    for new enterprise clients from the first call to successful completion.
  • Serve as the single point of contact for the client:
    build strong, trusted partnerships, manage expectations, and demonstrate the value of our product.
  • Dive deep into the client's business:
    analyze their needs and consult on how to configure the Ender Turing platform for maximum ROI.
  • Coordinate technical integration:
    translate business requirements into tasks for our engineering team while interfacing with the client's IT department.
  • Train and onboard client users
    , ensuring they are confident and capable on our platform.
  • Analyze pilot results
    and prepare compelling reports that showcase the achieved business outcomes.

Required Skills and Experience:

  • 2-3+ years of experience
    as a Project Manager, Account Manager, Implementation Manager, or Customer Success Manager
    in a B2B SaaS or IT company.
  • Advanced or fluent English AND Ukrainian languages (B2/C1).
    All client communication (meetings, emails, documentation) is in English or Ukrainian.
  • A strong technical mindset.
    You are not afraid of terms like "API" or "integration." You can grasp the technical aspects of our product and explain them effectively to both engineers and business stakeholders.
  • A consultative approach.
    You don't just manage tasks; you act as a trusted advisor to your clients.
  • High level of autonomy.
    You can independently manage multiple projects simultaneously, making decisions and taking ownership of the outcomes.
  • Systematic thinking
    with a proven ability to translate business needs into clear technical requirements.

Will be a huge plus:

  • Experience with AI/ML products, or in the speech analytics / contact center industry.
  • A Bachelor's degree in Information Technology or a related field.

What We Offer:

  • An opportunity to work with a cutting-edge AI product that is a leader in its niche.
  • A competitive salary pegged to Euro.
  • A fully remote work environment.
  • A culture that values initiative, autonomy, and results.
  • A key role with a direct impact on client success and company growth.

How to Apply:
Please send us your CV and a brief cover letter. In your cover letter, please describe in one paragraph your experience in guiding a B2B client from the point of sale to becoming a successful user of a product.

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