Technical Support Engineer

1 week ago

Tallinn, Harjumaa, Estonia Wallester Full time €40,000 - €80,000 per year
About Us

About The Role

Technical Support Engineer

Technology stack
  • Golang
  • PostgreSQL
  • Redis
  • JSON REST API
  • Kubernetes
  • AWS infrastructure
  • Microservices Architecture
  • ElasticSearch
  • Kibana
  • Prometheus
  • Grafana
  • OpsGenie

What will you do?
  • Serve as the final escalation point for issues & incidents escalated from Operations team (L2 support).
  • Diagnose and troubleshoot backend, API, and infrastructure-related issues.
  • Troubleshoot and resolve minor issues when possible, escalating as appropriate for urgency or scope.
  • Own root cause analysis for complex problems and collaborate with Engineering and DevOps to implement durable fixes.
  • Maintain and write internal knowledge base and runbooks.
  • Automate repetitive investigation or diagnostic steps using scripts or internal tools.
  • Monitor system alerts and logs to detect and prevent issues proactively.
  • Track internal SLAs for issue response and resolution.
  • Participate in post-incident reviews and provide documentation to the wider team.
  • Own & drive monitoring, logging, and alerting in collaboration with DevOps & Engineering teams.
  • Support audit readiness by documenting processes, recurring issues and resolutions.
  • Participate in on-call rotations.

What You'll Need
  • 3 years of experience in technical support, software engineering or SRE roles.
  • Experience troubleshooting issues in backend and microservice-based systems by analyzing application logs, API traffic, request flows, and service interactions.
  • Skilled in identifying and resolving database-related problems, including query performance issues, data inconsistencies.
  • Familiarity with observability tools like Prometheus, Grafana, ELK stack, CloudWatch, Rollbar and Honeycomb.
  • Excellent communication skills and ability to convey technical details clearly to non-technical peers.
  • Strong analytical thinking and incident management skills.
  • Proven ability to work cross-functionally during time-sensitive or stressful situations.

Nice to have
  • Prior experience supporting payment systems or fintech platforms.
  • Understanding of card issuing platforms and APIs (e.g., Visa, Mastercard ecosystems).
  • Experience writing diagnostic scripts in Python, Go, or Bash.
  • Knowledge of PCI-DSS, OWASP, or other compliance and security standards.
  • Familiarity with CI/CD workflows and deployment pipelines to track releases, investigate deployment-related issues, and support troubleshooting.

We offer
  • Competitive salary
  • Development and career opportunities
  • Medical Insurance upon the completion of the probationary period
  • Supportive and caring Leadership
  • A modern office in the center of Tallinn
  • A chance to work as part of a highly motivated and talented team
  • Referral program
  • Stebby
  • Team building and Company Events
  • Free parking

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