Technical Support Engineer

1 week ago

Tallinn, Harjumaa, Estonia Bolt Technology Full time €104,000 - €130,878 per year

We are looking for an experienced Technical Support Engineer to collaborate with cross-functional teams such as Product, Engineering, and Operations and be key to scaling our business effectively


About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

As a Technical Support Engineer for Integrations, you will play a crucial role in providing technical solutions to our partners within the food delivery vertical. You will guide them through the process of integrating with our platform, ensuring smooth implementation and testing.

Your daily adventures will include:

  • Managing incoming integration requests from integrators and reaching out to POS companies.
  • Guiding implementation and choosing suitable integration data flow based on use cases and merchant challenges.
  • Helping integrators with testing our solutions and best practices.
  • Establishing and managing relationships with integrators and monitoring integration processes.
  • Processing and resolving tickets efficiently within set timeframes in our Technical Support Service Desk, as well as providing support in various Slack channels.

About you:

  • A solid understanding of APIs, middleware integrations, and experience with API testing; previous experience with API management tools such as Postman is a plus.
  • Project management skills to help partners implement and manage integrations, prioritize our integration requests accordingly and increase efficiency.
  • Excellent communication and written skills in English to effectively engage with stakeholders.
  • Analytical skills to interpret data and support decision-making.
  • Strong sense of ownership and proactive approach to identifying improvement areas and driving business growth.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above

Why you'll love it here:

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
  • Take care of your physical and mental health with our wellness perks.


*Some perks may differ depending on your location and role.

#LI-Hybrid

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