Technical Support Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia Torrero Full time €40,000 - €60,000 per year

Welcome to
Torrero
- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the project

We are looking for a technical support specialist who will join our team in Tallinn. Your main role will be to help our customer support team to deal with the complicated technical issues of our clients. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you're most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

Your key responsibilities include:

  • Actively monitoring and maintaining the performance of the product itself;
  • Providing technical information on product functionality
  • Analyzing problems and providing recommendations for their elimination that were identified when using work resources
  • Identifying customer issues and helping customers support with those issues resolution;
  • Analyzing and reporting product malfunctions;
  • Handling active requests from customers via live chat to solve issues and following up to ensure the issues are resolved;
  • Gathering customer feedback and sharing with our Product, Development, and Marketing teams.

Your expertise to meet the requirement:

  • Excellent problem-solving and troubleshooting skills;
  • Ability to communicate technical information in an accessible manner to non-technical employees;
  • Advanced PC or Mac skills, readiness to learn new stuff by yourself;
  • Knowledge of IT hierarchy;
  • Work experience in support is a plus;
  • Excellent communication skills;
  • Strong teamwork skills;
  • Multi-tasking, and keeping attention to detail;
  • Readiness to work in the day, evening and night shifts, and on the weekends

We appreciate:

  • Ability to quickly and efficiently solve tasks;
  • Independence, responsibility, initiative, and keep attention to detail;
  • A flexible and systematic approach to solving complex problems;
  • B2 level of Estonian language is good to have;
  • Experience in the sports betting/gambling industry is a plus.

We offer:

  • Competitive salary
  • Private health insurance
  • Sports benefit
  • Regular team and company events
  • Comfortable office in the centre of Tallinn
  • Corporate English classes with a cool teacher
  • Paid Estonian Language courses
  • Amicable work environment and supportive team members
  • Real career opportunities and professional growth
  • The great team across the world

Hiring Process:

  • Online Assessment
  • Introductory Call
  • Hiring Manager Round
  • CIO Round

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