Support Engineer

Scoro
is a professional services automation (PSA) software that helps agencies, consultancies, and professional service businesses to gain visibility, boost profitability, and standardize operations.

About the role

We are seeking a
Support Engineer
to join our Engineering team in
Tallinn
to help ensure our customers get timely and effective solutions to their technical challenges.

In this role, you'll work behind the scenes to investigate and resolve issues escalated from our support team, using your problem-solving mindset to dig into data, troubleshoot, and collaborate closely with developers and product managers.

This is a great opportunity if you're aiming to move deeper into the technical side of your career, this role offers the chance to build on your experience and expand your skills in a software environment.

To learn more about our Engineering team,
please visit this blog post.

Your responsibilities include:

• Resolving technical issues
  by collaborating with our internal teams, investigating platform behavior, verifying system functionality, and determining root causes using internal tools and logs.
• Writing and executing
  SQL queries to retrieve, analyze, or modify customer data – including merging, correcting, or restoring information.
• Analyzing system behavior
  by digging deep into code (PHP, Vue, GraphQL, etc.), checking Git history, and identifying whether the behavior is expected or needs improvement.
• Debugging platform behavior
  to confirm customer-specific errors, reporting issues to the development team, and ensuring timely fixes.
• Handling data imports and exports
  to support our customers' onboarding or daily operations.
• Being the first point of contact
  between customer facing and engineering teams, ensuring solutions to any kind of technical requests.

We offer:

• Possibility to Make an Impact:
  Work on a meaningful, globally-used product that helps businesses streamline their workflows and achieve more.
• Stock Options Package
  : Be part of Scoro's growth and share in our success;
• Health Benefits
  : Three paid medical days, health insurance or Stebby compensation, and covered mental health services.
• Hybrid Work:
  You can work from our Tallinn office or remotely – whichever suits you best.
• Annual Leave:
  28 working days per year – that's over 5 weeks of paid time off;
• Loyalty Days
  : 1-5 extra holiday days per annum based on tenure.
• Continuous Learning
  : Invest in your growth with trainings, an individual budget for books and courses, and unlimited access to Udemy.
• Community and Activities
  : Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities.
• Global Gatherings
  : Meet the entire Scoro team at our bi-annual company-wide events in Tallinn.
• Unique Company Culture
  : A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the vibe on
  Instagram
  and
  Scoro's Blog.
• Monthly Gross Salary
  : Depending on experience, the range is
  euros.

You might be our newest Scorer if you have:

• Previous experience in technical support, IT, or another role where you've solved technical challenges (experience in SaaS is a plus, not a must).
• Knowledge of relational databases and SQL – you are able to write queries for data retrieval and updates.
• Ability to read and debug codebases – ideally PHP, GraphQL, JavaScript frameworks like jQuery or Vue.
• A structured and analytical approach to problem-solving, with attention to technical detail.
• Understanding of how web applications work, including basic Git and scripting knowledge.
• Great communication skills – especially when translating technical insights for cross-functional teams.
• Excellent written and spoken English.

You get extra points for
:

• A degree in IT, Computer Science, or a related field.
• Hands-on experience writing scripts or contributing small code improvements.

What happens next?

If you're curious to learn more about our recruitment process and what we look for in candidates, check out our blog post:
How We Recruit at Scoro: A Sneak Peek Inside
.

Please know that at Scoro, we're an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.