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Service Operations Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia FleetFox Full time €40,000 - €60,000 per year
Location:

Working Hours:

Employment Type:

YOUR PRIMARY MISSION:
  • Analyze operational data to identify regions or teams underperforming in quality or efficiency
  • Monitor and drive improvements in internal and external quality reports, ensuring alignment with company expectations
  • Assess and improve operational efficiency by identifying bottlenecks, productivity gaps, and opportunities to streamline field work
  • Partner with local teams to create and track improvement plans
  • Hold weekly syncs with local operations to review progress and escalate blockers to HQ
  • Implement and monitor improvements aligned with HQ standards
  • Act as the primary operational bridge between local teams and the Global Service Operations Manager
    • Serve as the go-to contact for day-to-day operations questions and minor escalations from local teams
ADDITIONAL PROJECTS (as needed):
  • Help document and standardize operational workflows and best practices
  • Assist in developing fraud prevention and detection tools and processes
  • Support the creation of a more structured procurement and equipment tracking system

Requirements

You're a great fit if you have:
  • Experience in mobility, carsharing, last-mile logistics, or fleet operations
  • Strong analytical skills - comfortable using spreadsheets, dashboards, and KPIs to make decisions
  • Experience working cross-functionally with teams across different countries
  • Confidence in managing recurring weekly processes while staying adaptable
  • A self-starter attitude with high accountability and follow-through
  • Fluent English - both spoken and written (this is a must)

Bonus if you also bring:
  • Experience with process improvements or workflow design
  • Background in a global operations role
  • Skills in building internal tools, trackers, or SOPs

Benefits
  • Motivating incentives: Earn a competitive salary and receive a stock option plan
  • Impactful role: Be a key player in shaping a fast-growing, mission driven company
  • Innovative culture: Collaborate with a forward-thinking team that values creativity and data-driven decision-making
  • Growth opportunity: Freedom to grow within the company and make a tangible difference in the Mobility space
  • Flexibility: Our team focuses on performance, not hours - work from the office, from home or when travelling
  • Dynamic environment: Work in a fast-paced and profitable start-up, operating in a massive yet undeserved market

Apply today and let's transform the future of mobility