Junior Support Engineer

We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data, and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

The junior support engineer will be the first point of contact for issues that require technical expertise, usually escalated by our customer solutions experts. The junior support engineer will provide outstanding service by understanding the problem, utilizing troubleshooting skills, and resolving basic technical issues. This person will work closely with the most senior team members to ensure they feel fully supported throughout the onboarding phase. If you are customer oriented and enjoy solving technical issues, we'd love to meet you

Please note that this role is a maternity cover.

Your new adventure:

• Provide first-level contact and convey resolutions to customer issues
• Collaborate with senior colleagues regarding unresolved issues
• Track, route, and redirect problems to correct resources
• Update customer data and produce custom reports when needed
• Walk customers and/or internal stakeholders through problem-solving processes
• Follow up with internal stakeholders, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customers' expectations
• To ensure proper recording, documentation, and closure
• Suggest procedure modifications or improvements

Does this sound like you?

• At least one year of experience in a technical support or customer-facing technical role
• Fluency in English
• Proficiency with APIs and MySQL databases
• Confidence with troubleshooting, CRM tools and technical documentation
• The capability to translate customer goals into effective CRM configurations
• An understanding of CRM best practices and onboarding workflows
• Talent for clear, proactive communication and collaboration
• A strong can-do attitude, great communication skills and openness to feedback
• A focus on helping customers succeed and get value quickly
• A degree in a technical or related field is a plus

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We've got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.

We're on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our support team.