Team Lead

*Join our team as a Team Lead (Mortgage Sales Team)*
Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

Team Lead of Mortgage Sales Team
is managing the team by taking responsibility for strong business results and quality targets based on Luminor strategy and values by using available resources the best possible manner. Growing and developing people by showing leadership, engagement, agility, empowerment, openness and courage. Being active contributor in finding business growth opportunities for the team and well as for whole Luminor.

Mortgage Sales Team handles credit applications in a timely and professional manner and brings credit matters and customer experience to the next level. They also sell Banking products and insurance to fulfill targets and ensure profitable growth of Retail Banking.

What You Will Do:

• Be responsible for business results, sustainable growth, for the customer focus and efficiency
• Ensure timely loan application processing according to Luminor quality standards and risk appetite
• Ensure the quality in service, processes and procedures following and risk management through individual and team activities
• Fulfil all compliance requirements according to internal procedures
• Participate in Local Customer Relationship Management Department management team activities
• Set clear targets for the team as well as for each employee and achieve team's agreed targets (OKR's, SLA's and KPI's)
• Be in charge for newcomers training, setting development plans and engagement

What We Expect:

• Experience in similar (sales, sales support, sales management) role 1-5 years
• Previous managerial experience is considered beneficial
• Orientation to optimal sales and financial performance
• Cross functional and cross border cooperation skills
• Fluent Estonian and English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2, EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 19th of Septmeber.
Please apply with your CV in English and
PDF format

Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.

Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.