estonian and russian speaking email and chat customer service agent

6 days ago

Tallinn, Harjumaa, Estonia Entain NCE Full time

The Customer Service Agent role is a key role for our business.

We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating a pleasurable and entertaining journey for them across all touch points.

If you think you can do it, you could be the one we're looking for

You love:

  • making an impact by helping people and making someone's day better
  • socializing with people over chat, e-mail, or phone
  • challenges by solving "puzzles" and cracking the "nuts"

You are:

  • a champion in communicating and socializing with people
  • optimistic and positive (even when the going gets tough)
  • empathetic, positive, and immensely patient
  • an energetic and goal-oriented person

You will:

  • listen, engage and help customers with their inquiries over e-mail, chat, or phone
  • investigate problems, develop solutions, and manage through resolution
  • escalate issues to other departments or manager
  • support your colleagues and help the new ones

You need:

  • excellent written and verbal communication skills in Estonian and Russian; at least intermediate skills in English
  • very good computer and typing skills
  • ability to focus on details and multitask
  • strong active listening skills - give attention to what other people are saying, take time to understand, and ask questions when appropriate
  • problem-solving skills and ability to adapt to change with a positive attitude
  • readiness to work flexible hours

We offer:

  • Great opportunity to take part in the development of a growth- and innovation-driven company and build its future.
  • Dynamic work in a rapidly growing international company with personal development possibilities.
  • Professional team with various international backgrounds to collaborate.
  • Opportunity for career development.
  • Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more

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