Tribe Lead in Customer Data and Digital Enablers Tribe

21 hours ago

Tallinn, Harjumaa, Estonia SEB Eesti Full time €60,000 - €120,000 per year

SEB is a leading financial services group, and at the same time, one of the largest Tech employers in the Nordics & Baltics. Banking is changing rapidly, and we are proud of our reputation for being entrepreneurial and innovative in the face of change.

Customer Data and Digital Enablers (CODE) Tribe responsibility extends across diverse platforms and processes within the Customer Data domain and a spectrum of solutions needed to enhance our customer service. These solutions include authentication and signing, CRM, Digital Sales automation, video meetings, web page management, virtual assistant technology, as well as specialized solutions for Contact Centers, Branch operations, access rights handling, and HR systems.

What you will be doing?
As the Tribe Lead, you will be responsible for leading a cross-functional team of talented business and software development professionals, fostering a collaborative agile culture, and ensuring the successful delivery of the best-in-class customer lifecycle management experience as well as human-assisted customer servicing solutions in SEB Baltic banks.

Your Responsibilities Will Include

  • Being accountable for the overall vision and the strategy of Tribe and for Tribe deliveries.
  • Facilitating, supporting and motivating Tribe members.
  • Balancing Tribe budget, structure, competences with Tribe roadmap.
  • Accountable for adoption of SEB development processes and sound risk management practices in the Tribe.
  • Coaching and supporting Tribe Leadership team members.
  • Striving for building high-performing teams and keeping sustainable pace.

You'll Be The Right Fit If You Have

  • Proven leadership experience within a IT Development organization.
  • Excellent leadership skills, ability to coach, train and motivate others.
  • Ability to interact successfully with all levels of the organization.
  • Fair understanding of Agile.
  • Strong sense of ownership and responsibility.
  • Strategic thinking.
  • Willingness and ability to work in multi-cultural environment and travel in case of need.
  • Proficient in spoken and written English.

Benefits We Offer

  • Challenging and meaningful work in a highly professional environment.
  • Creating new banking services in a data driven way.
  • Modern and flexible work environment.
  • International development programs.

Do you want to be a part of SEB?
Welcome to join our inspiring culture and dedicated team distributed across the Baltic states and beyond.

We are looking forward to your application
by October
Learn more about working at SEB

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.

before tax deduction, the final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.

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