Account Management Specialist

This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
More About Our Mission And What We Offer.
Are you ready to take a pivotal role in enhancing customer relationships and driving business growth?

Wise is seeking a dedicated
Account Management Specialist
to join our high-impact Tallinnteam This is your unique chance to dive into proactive account management and help shape the future of business support at Wise.

What You'll Be Doing
In this specialist role, you'll be managing a dedicated portfolio of
high-volume business customers
, focusing on
retention and growth in contribution margin
.

• Proactive accountmanagement: You'll pioneer our differentiated service proposition, focusing relentlessly on resolution, quality, and SLAs compliance. This involves understanding customer needs, providing tailored advice, and proactively identifying opportunities for them to optimize their use with Wise.
• Problem solving & support: Act as the go-to person for complex client issues. Leverage your deep product knowledge to provide powerful, personable relationships with your customer base, generating trust.
• Strategic client engagement: Proactively monitor your portfolio's health and engage with customers based on data-driven triggers to address potential issues and ensure ongoing customer satisfaction.
• Collaborate cross-team: Work seamlessly with support teams and other stakeholders. A crucial part of your role is providing valuable feedback that directly contributes to service and process improvements.

Qualifications

We are looking for a highly capable and experienced individual ready to strategically grow their portfolio and lead by example. Success in this role demands deep industry knowledge, exceptional communication (fluent in English), and a strong "get stuff done" execution focus.

The mindset & core competencies

• Customer-Centric focus:A strong commitment to customer satisfaction and the ability to instill this mindset in others. You are adept atarticulatingcomplex concepts accessibly, fostering strong client connections.
• Strategic & analytical thinking:You possess excellent problem-solving, analytical, and critical thinking skills. You'llmake data-driven decisionsand anticipate challenges, guiding effectively under pressure.
• Exceptional communication:OutstandingEnglishcommunication skills toclearly explain complex conceptsto both customers and internal team members.
• Attention to detail & compliance:Great attention to detail and a solid understanding ofKYC principles. You canidentify compliance-related red flagsand behaviours, and actively guide your team in mitigating risks.
• Dynamic adaptability:The ability to thrive in adynamic, fast-paced environmentwhere priorities can shift, requiring agility in leading your team through varied tasks.

The experience & execution
We're looking for someone who is ready to be hands-on and drive tangible results:

• Experience:You have worked in a support or account management role forat least 12 months.
• Right to Work:You are eligible to work in Estonia(we don't offer visa support for this role)
• Proven growth track record:You have a track record of successfully growing your accounts.
• Payments expertise:You have experience with domestic and cross-border payment systems (SEPA,FPS,SWIFT, and other local market payment schemes).
• Industry fluency:You're familiar with the business and financial services landscapes and understand how cross-border payments work for them today. You ensure your team stays informed about industry trends, market shifts, and competitors' landscape, translating these insights into actionable strategies.
• High-growth experience:You've worked in a high-growth payments technical environment previously.
• Data driven:You are extremely comfortable working with operational, product, and financial data, and can "connect the dots" across them.
• Execution superpower:Getting stuff done is your superpowerYou possess strong planning, problem-solving, and decision-making skills. You are deadline-oriented with great time and energy management.
• Hands-on & accountable:You are ready to go deep into the rabbit hole—whether it's diving deep into data analysis, processes, or compliance. You are decisive and accountable, driving team results and empowering team members.

Additional Information

Hiring Process

• Application review (CV)
• Take home test (written format)
• Screening call with a member of the Talent Acquisition team
• First interview with the team
• Final interview with Hiring Managers

What We Offer

• Salary:2500 EURmonthly+ Restricted Stock Units (RSUs)
• A supportive and inclusive work environment
• Minimum of33 days paid time off per year
• You get 3 'me days' per year to help you manage your life
• Adedicated yearly development allowance

Excited about the opportunity? We'd love to hear from you

Please apply by submitting your CV in English.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs.

Keep up to date with life at Wise by following us onLinkedInandInstagram.