Sportsbook Customer Support Analyst

13 hours ago


Tallinn, Harjumaa, Estonia Genius Sports Full time €45,000 - €55,000 per year

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
Learn more at

THE ROLE
Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.
Join our Sportsbook Customer Support team and help deliver an outstanding customer experience. You'll handle issues, support our B2B clients and other stakeholders/internal teams, and master the fundamentals of client support while learning, growing, and making an impact in a fast-paced, supportive hybrid environment.

What You'll Do

  • Providing customer support to our clients
  • Solving and prioritizing incoming requests
  • Collaborating with internal teams
  • Creating and maintaining a knowledge base

What You'll Bring

  • Excellent communication in both written and verbal English
  • Strong problem-solving skills and confidence with various computer systems
  • Ability to multitask and prioritize tasks while working independently and under pressure
  • Prior experience in customer support is a plus

We enjoy an 'office-first' culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we're committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at
Reward | Genius Sports.
One team, being brave, driving change

We strive to create an
inclusive working environment, where everyone feels a sense of belonging and
the ability to make a difference. Learn more about our values and culture at
Culture | Genius
.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.



  • Tallinn, Harjumaa, Estonia Genius Sports Full time €40,000 - €60,000 per year

    A Bit About UsDo you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.We're looking for enthusiastic and...


  • Tallinn, Harjumaa, Estonia Coolbet Full time €60,000 - €80,000 per year

    The Job in a NutshellAs a key member of the Sportsbook Campaigns team, you'll be responsible for shaping the marketing strategy for Sportsbook campaigns in Europe & Canada and ensuring its execution across all relevant channels, including on-site campaigns and CRM. You'll work closely with the Head of Marketing Operations, Project Managers, Country Managers,...


  • Tallinn, Harjumaa, Estonia Coolbet Full time €30,000 - €60,000 per year

    The Job in a Nutshell As a key member of the Sportsbook Campaigns team, you'll be responsible for shaping the marketing strategy for Sportsbook campaigns in Europe & Canada and ensuring its execution across all relevant channels, including on-site campaigns and CRM. You'll work closely with the Head of Marketing Operations, Project Managers, Country...


  • Tallinn, Harjumaa, Estonia Coolbet Full time €30,000 - €50,000 per year

    The Job in a NutshellCoolbet is seeking a positive, service-minded Customer Support Specialist to work with our Scandinavian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...


  • Tallinn, Harjumaa, Estonia Coolbet Full time €35,000 - €45,000 per year

    The Job in a Nutshell We're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...


  • Tallinn, Harjumaa, Estonia Coolbet Full time €1,500 - €3,500 per year

    The Job in a NutshellWe're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...


  • Tallinn, Harjumaa, Estonia Genius Sports Full time €25,000 - €40,000 per year

    By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.Learn more atThe RoleJoin the Genius team helping sportsbooks level up with live data, expert services, and fan-first...


  • Tallinn, Harjumaa, Estonia Coolbet Full time €35,000 - €55,000 per year

    The Job in a NutshellThis role plays a key part in ensuring the smooth operation of live sports betting as part of the Duty and Events team, working on a 24/7 rotation to provide continuous support. Responsibilities include managing In-Play event mapping, improving the Livebet sports tree, and monitoring the real-time performance of streams, data feeds, and...


  • Tallinn, Harjumaa, Estonia Torrero Full time €40,000 - €60,000 per year

    Welcome toTorrero- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of...


  • Tallinn, Harjumaa, Estonia Lightyear Full time €40,000 - €60,000 per year

    About LightyearWe're on a mission to make investing better for everyone in Europe. More specifically, we're making it light years better (sorry… we had to). We're combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.Over the last 4 years, we've...