Customer Support Specialist

8 hours ago

Tallinn, Harjumaa, Estonia Bolt Full time €35,000 - €45,000 per year

The Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy, and accuracy across Ride, Food, Rentals, Business, and more. We are looking for a detail-oriented, customer-obsessed individual to join our team in Estonia as a Dutch-speaking Customer Support Operations Agent. In this role, you will be part of a dynamic environment where execution, ownership, and continuous improvement are key.

About the Role

As a Dutch-speaking Customer Support Operations Agent, you'll be the first point of contact for Bolt users in the Dutch-speaking markets. You'll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your work will directly shape the customer experience in these markets by upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience

French language skills are a nice-to-have and will be considered an advantage

Your Daily Adventures Will Include

  • Handling customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy
  • Resolving issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns
  • Following SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets
  • Ensuring proper case tagging for analytics and flagging unclear processes or technical issues for improvement
  • Maintaining up-to-date product knowledge across all Bolt verticals and participating in regular training sessions
  • Collaborating with team leads and agents to maintain queue balance and support during critical shift moments

About You

  • Fluent in Dutch (C1 or above) and English
  • French skills are a plus
  • Experienced in customer support or similar fast-paced, user-facing roles.
  • Strong communicator with a customer-centric mindset
  • Detail-oriented, process-driven, and focused on quality outcomes.
  • Adaptable, eager to learn, and comfortable supporting across multiple verticals.
  • Self-motivated, accountable, and performance-driven
  • A team player who contributes to a positive, solution-oriented shift culture, including night shift

Experience is great, but what we value most is drive, intelligence, and integrity. Even if you don't tick every box, consider applying if this sounds like you.

Why You'll Love It Here

  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving, autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Enjoy a rewarding salary and stock option package.
  • Benefit from hybrid work flexibility.
  • Take care of your physical and mental health with wellness perks.
  • Be part of an international and diverse team that fosters collaboration and inclusion.

Some perks may differ depending on your location.

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