Customer Support Operations Agent

1 week ago

Tallinn, Harjumaa, Estonia Bolt Full time €35,000 - €55,000 per year


About Us

About The Role

Main tasks and responsibilities:
  • Handling customer inquiries via chat, email, or voice channels.
  • Following internal workflow, macros, SOPs, and proactively flagging broken processes, unclear policies, or tooling issues.
  • Maintaining updated knowledge across all verticals by attending regular refresher sessions and training.
  • Taking accountability for your productivity, accuracy, and customer impact.
  • Providing in-person support to customers at the Walk-In Centre, including managing physical queues, verifying documents, and resolving cases directly with customers or partners.
  • Working closely with Team Leads and peer agents to ensure shift health and queue balance.

About you:
  • You have excellent Estonian, Russian, and English skills, both written and spoken.
  • You have at least 1 year of work experience in any customer-facing role.
  • You have a positive and hard-working attitude.
  • You pay attention to details.

Why you'll love it here:
  • Play a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 600+ cities across 50+ countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
  • Take care of your physical and mental health with our wellness perks.
  • Some perks may differ depending on your location and role.

  • We're Hiring: CUSTOMS AGENT

    1 week ago

    Tallinn, Harjumaa, Estonia CF&S Group Full time €25,000 - €40,000 per year

    What We Offer · A friendly and supportive team · Opportunities to grow (with a leading company) in the logistics sector · Performance-based compensation and with all necessary tools provided · A competitive motivation package including Stebby benefits or additional health insurance Requirements · Valid customs agent certificate or prior experience in...

  • Road Freight Operations Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia JAS Worldwide Full time €40,000 - €55,000 per year

    About the job JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and...

  • Debt Collection Agent

    1 week ago

    Tallinn, Harjumaa, Estonia CVKeskus Full time €40,000 - €60,000 per year

    Bondora AS is looking for youJob DescriptionThis role is about effective recover of outstanding debts in Estonia while maintaining a professional and respectful relationship with customers. It also ensures that all recovery activities comply with legal requirements and internal policies.Manage incoming and outgoing communication with debtorsNegotiate and...

  • Head of Customer Operations

    1 week ago

    Tallinn, Harjumaa, Estonia IPF Digital Full time €60,000 - €80,000 per year

    About Us: At IPF Digital, we're building a better world through financial inclusion. IPF Digital is a global financial services provider on a mission to build a better world through financial inclusion. We deliver innovative, customer-focused digital lending solutions.We're seeking an experienced and driven Head of Customer Operations to lead our customer...

  • Customer Support Administrator

    1 week ago

    Tallinn, Harjumaa, Estonia Olympic Entertainment Group Full time €35,000 - €55,000 per year

    Recruitment Teams We're looking for a detail-oriented and proactive Customer Support Administrator to help our support operations run smoothly. You'll handle admin tasks, keep records up to date, and assist our customer service team to make sure every interaction is smooth and efficient.++++Does This Sound Like You?++++Good knowledge of English, Estonia...

  • Customer Support Analyst

    1 week ago

    Tallinn, Harjumaa, Estonia Genius Sports Full time $40,000 - $80,000 per year

    A Bit About UsGenius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations including the NFL, English Premier League, FIBA, and NCAA ensuring that...

  • Customer Support Analyst

    1 week ago

    Tallinn, Harjumaa, Estonia Genius Sports Full time €35,000 - €55,000 per year

    A bit about us Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations including the NFL, English Premier League, FIBA, and NCAA ensuring...

  • Customer Support Associate

    1 week ago

    Tallinn, Harjumaa, Estonia Starship Technologies Full time €4,000 per year

    Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day....

  • Customer Support Associate

    1 week ago

    Tallinn, Harjumaa, Estonia Starship Technologies Full time €32,000 - €40,000 per year

    Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day....

  • Senior Software Engineer II

    1 week ago

    Tallinn, Harjumaa, Estonia Wise Full time €104,000 - €130,878 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...