Spanish Customer Support Specialist

2 weeks ago


Tallinn, Estonia Coolbet Full time

The Job in a Nutshell Coolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better judgment to avoid sounding robotic. Collaborate with other departments to solve queries, confirming data from different sources. In our team, you will have the potential to learn and achieve a lot, simply by taking initiative. Join us and make a differenceA Sneak Peek into Your Role Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic. Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome. Working 8–10-hour shifts on a rotating schedule for day/evening shifts between 08:00 and 00:00, or night shifts between 19:00 and 08:00 on a 4-nights-on, 4-nights-off rotation. Both schedules include some weekends and public holidays.Recruitment flow Interview - Language test - Reference, police record, and background check - OfferStart date: ASAPRecruiting from within the EUApplications are open until we find the one - take the leap and apply nowWe are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you areLocationTallinn, EstoniaCoolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 10 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we’re shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play.



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