Business Analyst

*Join our team as a Business Analyst
*
Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

*How You Will Make an Impact:*

• Lead end-to-end business analysis for retail banking initiatives, including system upgrades, regulatory changes, and process improvements
• Define, document, and manage business and functional requirements, collaborating with stakeholders across business and IT
• Create and maintain user stories, specifications, and dashboards to support project delivery and performance tracking
• Analyze data, identify root causes, and deliver insights to improve customer experience, operational efficiency, and profitability
• Support incident resolution, change management, UAT activities, and ensure compliance with internal policies and regulations
• Promote risk awareness, contribute to risk assessments and audits, and support business continuity planning
• Continuously identify opportunities for process and solution optimization

*What Makes You a Great Fit:*

• 3 years of experience in business analysis, including requirement gathering, documentation, and stakeholder collaboration
• Strong analytical skills with the ability to interpret data, identify root causes, and deliver actionable insights
• Familiarity with retail banking systems, products, and regulatory environments, especially within the Baltic region
• Proficiency in tools such as JIRA, Confluence, and dashboard/reporting platforms
• Ability to manage end-to-end project activities including UAT, change management, and incident resolution
• Understanding of risk management principles and experience supporting audits and compliance processes
• Excellent communication skills to bridge business and technical teams and present complex information clearly
• Experience working in agile environments, with a strong grasp of agile principles, ceremonies, and collaboration practices
• A proactive mindset with a focus on continuous improvement and process optimization
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You'll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It's a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,000 - 4,500 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 20th of December.
We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and
PDF format

Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.

Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.