IT Business Analyst

2 weeks ago

Tallinn, Harjumaa, Estonia DPD Eesti Full time €42,000 - €84,000 per year

We are looking for a Baltics
IT Business Analyst
to join our IT department and play a key role in transforming and optimizing our logistics operations through technology. This role connects business and technology, ensuring digital solutions seamlessly support data-driven operations across the GeoPost group business units.

Your responsibilities:

Business & Technical Analysis

  • Work with stakeholders to define and document clear business case, needs and problems, business solution, functional and non-functional requirements, and success metrics.
  • Translate requirements into IT solution's technical specifications.
  • Analyze, evaluate and document IT solutions, systems and integrations to support IT enhancements and new implementations.
  • Assess, analyze, develop and document process models (e.g., BPMN) to support process digital transformation and/or IT optimization.
  • Define User Acceptance Testing (UAT) scenarios, acceptance criteria, and traceability to requirements, support UAT.

Community Engagement

  • Represent DPD Baltics interests, participate in community initiatives.

User Support & Training

  • Prepare and deliver clear documentation, presentations, and training materials to ensure effective knowledge transfer to IT support teams, business users, and other stakeholders.

Collaboration

  • Facilitate workshops and requirement-gathering sessions with stakeholders.
  • Contribute to project planning, estimation, and prioritisation.
  • Support solution design, testing, and deployment phases.
  • Collaborate with project managers, architects, business and technical service owners, and 3rd party services providers to ensure business requirements are correctly implemented.

Continuous Improvement

  • Identify opportunities for process improvement, automation, and digital transformation.
  • Stay informed about emerging technologies, logistics innovations, and business analysis trends.
  • Promote data-driven decision making.
  • Continuous improvement of business analysis service quality and KPI's

Our requirements:

  • Higher Education in Computer Science, Information Systems, or a related field.
  • Proven experience in business and systems analysis, design, and documentation.
  • Experience in stakeholders' engagement and representation.
  • Excellent organizational skills, attention to details.
  • Effective communication and interpersonal skills.
  • Ability to communicate in a language understandable to business, technical team and customers.
  • Ability to work independently and within the cross-functional and business units' teams.
  • Knowledge of analysis related tools, frameworks, standard modeling languages, e.g., BPML, UML.
  • Excellent English knowledge (oral and written).
  • "I Can" attitude.

Nice to have (competitive advantages):

  • Understanding of system integration concepts and how data moves between systems.
  • Familiarity with web services (SOAP, REST) and API-based integrations.
  • Awareness of data exchange protocols such as FTP/SFTP, message queues, etc.
  • Ability to interpret or validate data in JSON, XML, or CSV formats.
  • Basic understanding of data modeling.
  • Ability to interpret or write simple data extract queries (SQL).
  • General awareness of cloud platforms (e.g., Salesforce, Azure) and their role in modern IT ecosystems.

Company offers:

  • Gain international working experience and learn from the best in Geopost.
  • Flexible working environment and a comprehensive benefits package.
  • Annual bonus.
  • Additional benefits like a monthly Stebby allowance, additional mental health benefits, 100% sickness leave payment for the first 3 days, additional holiday days, and more.
  • Personal mentor to support you.
  • Onboarding and training plan.

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