Temporary Part Time Position: Patient Care Representative
7 days ago
This is a Temporary Part-Time position, with no benefits. Working hours are no more than 25 hours per week. The Patient Care Representative works under the general supervision of the Center Manager performing medical front office duties. Job duties involve the following: Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor Performing data entry of over-the-counter charges and payments Handling patient registration and certification of patient demographics Setting up medical records Assisting in retrieving medical records as needed Assisting in filing and maintaining medical record Assists in emergency situations that affect all Family Medicine centers or clinics and may include staffing other Family Medicine clinics as needed Assists other clinical staff upon request Cross-trained in all front-office processes Performs other related duties as assigned ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Required Qualifications
High school diploma or GED with two years of office experience OR At least one-year post-high school course level work with one-year office experience.
Preferred Qualifications
Similar experience in the medical front office (including knowledge of managed care insurance, CPT - and ICD - coding, cashiering, and appointment scheduling) Experience with electronic health records (Allscripts preferred) Experience with practice management software (Allscripts PM preferred) Experience with telephone customer service on a multi-line phone system
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