Client Support in Greece

2 weeks ago


Tallinn, Harjumaa, Estonia Velenosi&Meredith Full time

About the Role:

We are looking for a Client Support Advisor to join our team in Piraeus, Greece, supporting customers for a leading e-cigarette company. This is a relationship-building role, where you will assist users on their journey to quit smoking and switch to alternative tobacco products.

Key Responsibilities:
  • Provide customer support via voice, email, social media, and video calls.
  • Guide users on charging devices, ordering refills, finding service locations, and troubleshooting issues.
  • Follow up with customers to ensure a smooth transition to alternative products.
  • Handle inquiries about shipping details and order statuses.
  • Location: Piraeus, Greece
  • Working Hours: Monday - Sunday,  09:00 - 19:00
Requirements:
  • Fluency in Estonian, Russian, and English (spoken & written).
  • 21 years or older.
  • Strong communication and interpersonal skills.
  • Comfortable working in a fast-paced customer service environment.
  • Ability to conduct video calls with customers.
  • Prior experience in customer support is a plus.
Relocation Support:

We offer assistance to help you settle in Greece, including:

  • 2 weeks of hotel accommodation + Flight ticket (within the EU).
  • Airport pickup upon arrival.
  • Real estate agency fee covered to help you find a permanent home.
Training & Benefits:
  • Full training provided in English.
  • Possibility of Home Office in Greece.
  • Up to 200€ monthly bonus
  • Supportive and growth-oriented work environment.

Ready to take on a new challenge? Apply now



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