Chief Customer Operations Officer

2 weeks ago

Tallinn, Harjumaa, Estonia CR14 Full time €90,000 - €120,000 per year

Join the world's best Cyber Range team
CR14 is a leading European center for cyber innovation and defense. Our specialty is large cyber ranges and organizing large-scale cyber exercises, helping NATO and our partners enhance their cyber defense capabilities.
If you feel inspired to contribute to the security of Estonia and NATO more broadly, join our team
We host some of the world's largest cyber exercises, serve as an official NATO DIANA testing center, and participate in top-tier research and development projects. We are a trusted partner for various government organizations and the private sector companies.
Our #cyberrangers enjoy a versatile benefits package - 39 days of vacation per year, health insurance, sports support, flexibility in work, and the opportunity to participate in several events and training in the field of cybersecurity.
Chief Customer Operations Officer
Would you like to be part of organising the world's largest cyber exercises and work alongside NATO and allied experts? We are looking for a Chief Customer Operations Officer, whose main focus will be supporting international clients (including NATO and partner nations) and developing cyber range services. Your contribution will help to strengthen global cyber security

Key Responsibilities

  • Leading technical project managers and product owners
  • Coordinating cyber range services and client projects
  • Ensuring the quality of client projects (including project monitoring), as well as maintaining and developing client relations
  • Shaping the client base and the value proposition built on cyber ranges
  • Taking part in international cooperation formats (including NATO and EU working groups) and representing CR14 on cyber range topics

The ideal candidate

  • Work experience in a technical IT field (e.g. information security management, computer networks, server administration, software development)
  • Experience in leading a technical team
  • Strong knowledge of business operations, budgeting, and cyber security
  • General knowledge of modern IT infrastructure technologies
  • Excellent command of Estonian and professional English (C1 level)
  • Strong teamwork, organisational, and communication skills, with the ability to manage communication processes and conduct negotiations
  • Ability to manage multiple simultaneous projects and prioritise tasks under pressure
  • Security clearance in place, or willingness to apply for one

If the previous resonated with you and you believe the defense sector is an exciting place to work, join our team

Need more information?
Our Recruitment Partner Liis will be happy to help you.

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