Finnish-speaking Account Manager

6 days ago

Tallinn, Harjumaa, Estonia SK ID Solutions Full time €40,000 - €60,000 per year

At SK ID Solutions, we provide international electronic identity solutions, enabling secure e-service use and legally binding e-signatures. With offices in Estonia, Latvia, and Lithuania, we serve over 1,300 businesses across sectors like finance, healthcare, and education, reaching 4 million users in the Baltics and operating in 30+ countries.

We are seeking a

FINNISH-SPEAKING ACCOUNT MANAGER

to manage and nurture relationship with our existing customers. The primary responsibility will be to ensure customer satisfaction, smooth usage of the solutions, timely renewals, and long-term retention. While the first priority is to serve and support existing customers,
strong sales skills are considered an important asset
, as the role is expected to evolve over time to include account growth and upselling opportunities.

Responsibilities

Customer Relationship Management

  • Develop and maintain strong, long-term client relationships.
  • Understand customer workflows and ensure our digital solutions support their business needs.

Retention & Satisfaction

  • Ensure a high level of customer satisfaction and proactive engagement.
  • Drive timely renewal of contracts and minimize customer churn.

Account Monitoring

  • Track customer usage, adoption trends, and system performance.
  • Identify under-utilizing customers and re-engage them with relevant solutions.

Collaboration

  • Collaborate with Customer Support, Technical, Compliance, and Sales teams to ensure client needs are met and growth opportunities are identified.
  • Communicate customer feedback to enhance features and usability.

Your skills

  • Fluent in Finnish
    and English, both written and spoken (both languages mandatory).
  • Estonian language skills are an advantage.
  • 3+ years of experience in
    customer-facing roles
    such as account management, key account management, client success, or customer relationship management (preferably in SaaS or IT services).
  • Strong technical aptitude with the ability to understand and clearly explain digital solutions.
  • Strong sales skills are an important asset — while the initial focus is on supporting existing customers, the role will evolve to include account growth and upselling opportunities.
  • Experience with procurement processes is an advantage.

Company offers

  • Opportunity to grow professionally in a company that values employee well-being
  • Opportunity to contribute to innovative trust and authentication solutions
  • Annual holidays up to 33 calendar days. Additionally, 1 extra calendar day for each year in SK
  • Health insurance
  • Hybrid work
  • Sports compensation
  • Training budget
  • And many other benefits

Apply now. We will start interviewing as we go.

If you have any questions, please contact Talentor Recruitment Consultant Külli Gutmann, , mobile

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