Sportsbook Technical Support Analyst

A Bit About Us
Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

Are you passionate about technology and motivated by solving complex problems? Do you enjoy digging into data, troubleshooting technical issues, and ensuring clients receive seamless support? If so, we want you to join us as a
Sportsbook Technical Support Analyst
. In this role, you'll investigate escalated cases in depth by analyzing logs, graphs and configurations settings to find a solution or escalate further to development teams.

Main Responsibilities

• Communicating with internal teams
• Investigating and solving problems escalated by the users within our supported Product Cluster
• Helping other Support Analysts with their work
• Identifying and escalating possible bugs and complex issues
• Creating and maintaining a Knowledge Base for known issues and solutions
• Completing additional tasks assigned by the Line Manager

Requirements

• Strong communication skills in English, both written and spoken
• Solid computer literacy and ability to learn new systems quickly
• Problem-solving mindset with the ability to escalate issues appropriately
• Capable of working independently, showing initiative and good organisational skills
• Strong prioritisation and multitasking abilities
• High level of accuracy, with attention to detail and ability to perform under pressure

Considered a Plus

• Experience with SQL and APIs,
• Previous (technical) support experience
• Knowledge of popular sports and betting markets

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How We Work
We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.