Onboarding Specialist

1 week ago

Tallinn, Harjumaa, Estonia Swaper Full time €40,000 - €60,000 per year

Your role would include the following Responsibilities:

  • serving as the primary point of contact for the Swaper customers which includes, but is not limited to:
  • managing relations with Swaper customers by acknowledging and resolving customer enquiries via emails, phone or chat;
  • executing company Know Your Customer and AML procedures;
  • processing transactions of customers;
  • assist customers on registration process and continually assessing, documenting, and analysing customer progress toward stated goals and results;
  • perform KYC, CDD, EDD checks on customers, collect and verify relevant documentation;
  • perform customer's offboarding procedures;
  • Keeping records of customer interactions, transactions, comments and complaints;
  • maintain relationships and being the key contact with affiliates and marketing partners;
  • keep customers up to date about any new features Swaper incorporates by writing stories for our company blog and sending marketing emails;
  • managing social media platforms (Facebook, LinkedIn etc);
  • taking on more responsibilities within the wider business as you progress with your career.

Skills and experience that will help you to succeed:

  • At least secondary education or incomplete higher education (major in finance, economics, communications, business administration or related disciplines preferred)
  • have at least 2-years working experience in customer support-related or similar roles (previous experience in finance and/or investment knowledge is considered a plus)
  • Any Certifications in AML such as Certified Anti Money Laundering Specialist would be an advantage.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • strong consulting, problem-solving, and project management skills
  • excellent communication skills with the ability to identify and provide solutions
  • have a good analytical and systematic thinking ability
  • proficiency in English and Estonian is a must, other languages such as German, Spanish would be considered as an advantage
  • willingness as well as passion to help people and improve the investor experience
  • good Excel skills
  • must have a demonstrated ability to work with executives and be comfortable working in an unstructured environment
  • superior writing and communication skills are required
  • Familiarity with KYC, CDD, EDD, sanctions screening, and transaction monitoring processes.
  • General knowledges in the field of personal data protection.
  • Integrity and high ethical standards in handling sensitive and confidential information.

What you can expect at Swaper:

  • supportive small team
  • dynamic workplace in the centre of Tallinn in a modern working space
  • grow your investing knowledge
  • ability to plan your own work and make decisions
  • unique experience working in and developing fast-growing Fintech company

Benefits:

  • Work in Tallinn office with opportunity for partly remote work
  • Competitive remuneration package + benefits and perks
  • Free fruits, drinks, and other treats
  • Free gym and sauna at the office
  • Ability to grow in personal finance, P2P and investing world
  • Opportunity to develop professionally and move up internally while the company grows
  • Work with a small, distributed team in Tallinn office
  • A supportive environment where the hands-on approach is highly appreciated
  • No bureaucracy - you have the chance to create, innovate and make impactful decisions

If you have a professional and hard-working growth mindset, and if you embrace being challenged professionally - then look no further and apply to join the experienced team across P2P lending and finance

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